Pharmacy Operations Manager

Walgreens; Oconomowoc (WI); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading company in healthcare is seeking a Pharmacy Operations Manager in Oconomowoc, Wisconsin. The role involves overseeing pharmacy operations, managing staff, and ensuring compliance with regulations while enhancing customer experience. Candidates should possess leadership skills, relevant certifications, and a commitment to patient care.

Qualifications

• At least one year of pharmacy technician experience in retail or hospital setting.
• Fluent in English (reading, writing, speaking).
• Willingness to work flexible hours, including evenings and weekends.

Responsibilities

• Manage pharmacy operations and administrative activities.
• Supervise pharmacy technicians and cashiers.
• Engage with customers to resolve complaints and promote services.

Skills

Leadership

Customer Service

Inventory Management

Compliance

Education

High School Diploma or GED

PTCB or ExCPT certification

Job description

Join to apply for the Pharmacy Operations Manager role at Walgreens.

Responsibilities

1. Perform day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. Serve as a full-time certified pharmacy technician where allowed by law.
2. Operate pharmacy systems to obtain patient and drug information and process prescriptions under pharmacist supervision. Supervise pharmacy technicians and cashiers within legal and company guidelines.
3. Manage pharmacy technician staffing, including hiring, training, scheduling, and performance management, including disciplinary actions.
4. Engage with customers to provide assistance, resolve complaints, and promote healthcare services to enhance customer experience.
5. Assist in delivering patient care activities such as prescription processing, patient registration, and health screenings, under pharmacist supervision.
6. Ensure compliance with policies, laws, and regulations; manage inventory and pharmacy records; coordinate daily operations; and support technology and process improvements.
7. Lead performance management of team members, including disciplinary actions and training, ensuring licensure and certification compliance.
8. Maintain professional development through certifications and training, and participate in team meetings and communication channels.

Minimum Requirements

• High School Diploma, GED, or equivalent.
• PTCB or ExCPT certification (except in Puerto Rico).
• At least one year of pharmacy technician experience in retail or hospital setting.
• Fluent in English (reading, writing, speaking).
• Willingness to work flexible hours, including evenings and weekends.
• Previous leadership experience and familiarity with Walgreens preferred.