Pharmacy Operations Manager

Walgreens; New York (NY); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company in healthcare is seeking a Certified Pharmacy Technician in New York. The role involves managing pharmacy operations, enhancing customer experience, and leading a team of technicians. Candidates should have a high school diploma and relevant certifications, with a focus on customer service and compliance. This position offers opportunities for professional growth and development.

Qualifications

• At least one year of pharmacy technician experience in retail or hospital settings.
• Fluent in reading, writing, and speaking English.

Responsibilities

• Process prescriptions under pharmacist supervision and manage pharmacy workflow.
• Engage customers to enhance their experience and resolve complaints.
• Lead training and performance management of pharmacy technicians.

Skills

Customer Service

Communication

Leadership

Education

High School Diploma

PTCB Certification

Job description

Job Description for Certified Pharmacy Technician

The pharmacy technician will be responsible for performing day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. They will serve as a full-time certified pharmacy technician.

Responsibilities include operating pharmacy systems to obtain patient and drug information, processing prescriptions under the supervision of a pharmacist, and supervising pharmacy technicians and cashiers within legal and company guidelines. They will lead the training, coaching, and performance management of pharmacy technicians, making decisions regarding their performance, discipline, and termination.

Customer Experience

• Engage customers and patients, greet them, offer assistance, resolve complaints, and respond to requests promptly to ensure a positive experience. Share customer service best practices.
• Develop strong relationships with customers by anticipating needs and proactively offering healthcare services, enhancing the overall customer experience.

Operations

• Assist pharmacists in delivering patient care, including registration, prescription data entry, medication preparation, counting, and verification where legally permitted. Handle patient and physician calls and assist with healthcare services such as vaccinations and health screenings under pharmacist supervision.
• Exercise independent judgment within legal and company guidelines to delegate, direct, and assign non-clinical work, ensuring timely completion and workflow efficiency.
• Prepare and file reports required by the company and government agencies, manage pharmacy workflow, organize daily schedules, and ensure the pharmacy is well-stocked and maintained.
• Manage inventory and administrative activities, ensuring compliance and security measures are in place. Conduct annual inventory preparations and manage patient calls.
• Drive technology and process improvements, ensure proper operation of equipment, and maintain records securely. Adhere to Good Faith Dispensing policies and support asset protection and diversion monitoring.
• Process insurance claims accurately, resolve customer issues, follow up with insurers and providers, and participate in audits.
• Support the Store and Pharmacy Managers in analyzing and improving financial, operational, and customer service metrics. Coordinate community outreach efforts and build retail partnerships.

People & Performance Management

• Lead performance management for technicians, including disciplinary actions and termination recommendations, following company policies. Ensure technicians comply with legal requirements and maintain performance standards.
• Handle hiring, onboarding, training, and scheduling of pharmacy technicians. Monitor training completion and support team development through hands-on training or learning modules.
• Identify knowledge gaps and support team members' training. Ensure licensure and certification compliance, utilizing Walgreens resources for verification.

Training & Personal Development

• Maintain PTCB certification and stay current with pharmacy and healthcare knowledge. Obtain required certifications and participate in performance improvement plans.
• Pursue professional growth through self-monitoring, feedback, and mentorship.

Communication

• Communicate effectively with the pharmacy team and relay messages from support centers or other sources. Participate in store and pharmacy meetings.

Minimum Qualifications

• High School Diploma, GED, or equivalent.
• PTCB or ExCPT certification (except in Puerto Rico).
• At least one year of pharmacy technician experience in retail or hospital settings.
• Fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work flexible hours, including evenings and weekends.