Pharmacy Operations Manager

Walgreens; Louisville (KY); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Pharmacy Operations Manager to oversee daily pharmacy operations and enhance customer experiences. This role involves managing pharmacy technicians, ensuring compliance with regulations, and leading performance management efforts. The ideal candidate will possess strong leadership skills and a commitment to professional development. Join a forward-thinking company that values customer service and operational excellence, and be part of a team dedicated to making a positive impact in the community.

Qualifications

• PTCB certification and at least one year of pharmacy technician experience required.
• Previous leadership experience preferred, especially at Walgreens.

Responsibilities

• Manage pharmacy operations and personnel, ensuring compliance and efficiency.
• Engage customers and enhance their experience through effective communication.

Skills

Customer Service

Pharmacy Operations

Leadership

Inventory Management

Communication

Education

High School Diploma or GED

PTCB or ExCPT Certification

Job description

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Responsibilities

1. Perform day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. Serve as a full-time certified pharmacy technician where allowed by law.
2. Operate pharmacy systems to obtain patient and drug information and process prescriptions under pharmacist supervision, managing pharmacy technicians and cashiers according to policies, laws, and ethics.
3. Manage pharmacy technician personnel, including hiring, scheduling, training, coaching, performance management, and making disciplinary decisions.

Customer Experience

• Engage customers by greeting and assisting, resolving complaints, and providing timely responses to requests to ensure a positive experience. Share customer service best practices.
• Build relationships by anticipating needs and proactively offering services, focusing on healthcare services to enhance customer experience.

Operations

• Assist pharmacists with patient registration, prescription data entry, medication preparation, and related healthcare services, including immunizations and screenings where law permits.
• Delegate and direct non-clinical work, ensuring tasks are completed timely and efficiently.
• Prepare reports, manage pharmacy workflow, and ensure cleanliness, organization, and stock levels.
• Handle inventory management, recordkeeping, and security in collaboration with the Pharmacy Manager.
• Ensure compliance with Good Faith Dispensing policies and monitor for diversion concerns.
• Process insurance claims accurately, resolve customer issues, and participate in audits.
• Support financial and operational improvements and coordinate community outreach and off-site clinics.

People & Performance Management

• Lead technician performance management, disciplinary actions, and compliance with laws.
• Oversee technician hiring, onboarding, training, and scheduling, ensuring licensure and certification compliance.

Training & Personal Development

• Maintain PTCB certification and pursue ongoing professional development.
• Seek feedback and leverage mentorship for growth.

Communication

• Communicate effectively with the pharmacy team and participate in meetings.

Qualifications

• High School Diploma or GED.
• PTCB or ExCPT certification (excluding Puerto Rico).
• At least one year of pharmacy technician experience in retail or hospital settings.
• Fluent in English; flexible schedule including evenings and weekends.
• Previous leadership experience; Walgreens experience with high performance ratings preferred.

We consider applicants with arrest and conviction records. The salary range is $22.50-$31.00/hour, depending on various factors. The position remains open until filled. Benefits details are available at jobs.walgreens.com/benefits.