Pharmacy Operations Manager

Walgreens; Lake Mary (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated certified pharmacy technician to join their team. This role involves performing essential non-clinical pharmacy operations, ensuring a positive patient experience, and leading a team of pharmacy technicians. You will engage with customers, assist with their needs, and contribute to the overall efficiency of pharmacy operations. If you are passionate about healthcare and customer service, this is an exciting opportunity to enhance your skills in a supportive environment while making a meaningful impact in the community.

Qualifications

• Minimum one year of pharmacy technician experience in retail or hospital settings.
• Maintain PTCB certification and other required credentials.

Responsibilities

• Perform day-to-day non-clinical pharmacy operations and ensure efficient workflow.
• Engage customers, assist with products, and resolve complaints promptly.
• Lead the selection, training, and performance management of pharmacy technicians.

Skills

Customer Service

Pharmacy Operations

Team Leadership

Communication Skills

Problem Solving

Education

High School Diploma or GED

PTCB or ExCPT Certification

Job description

Job Responsibilities and Expectations

• Perform day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. Serve as a full-time certified pharmacy technician, adhering to state and federal laws/regulations.
• Operate pharmacy systems to obtain patient and drug information and process prescriptions under pharmacist supervision. Supervise pharmacy technicians and cashiers within authorized guidelines.
• Lead the selection, scheduling, training, coaching, and performance management of pharmacy technician personnel. Make decisions regarding performance, discipline, and termination.

Customer Experience

• Engage customers and patients, greet them, assist with products and services, resolve complaints, and respond to requests promptly. Model customer service best practices.
• Build strong relationships by anticipating needs and proactively offering healthcare services to enhance the customer experience.

Operations

• Assist pharmacists in delivering patient care, including registration, prescription data entry, medication preparation, and verification where legal. Support healthcare services like vaccinations and health screenings under pharmacist supervision.
• Exercise independent judgment within authorized guidelines to delegate, direct, and assign non-clinical work, ensuring tasks are completed timely and workflow is efficient.
• Prepare and file reports as directed, manage pharmacy workflow, organize daily activities, and recommend scheduling. Maintain cleanliness, organization, and stock levels.
• Ensure compliance with policies and laws, manage inventory, and oversee administrative activities and inventory management tasks without pharmacist licensure. Prepare annual inventory.
• Complete non-clinical patient calls, drive technology and process improvements, maintain equipment, and ensure security measures are in place.
• Adhere to Good Faith Dispensing policies, support asset protection, report pharmacy errors, and ensure accurate insurance processing and follow-up.
• Assist in analyzing and improving pharmacy financials, operations, and customer service. Coordinate community outreach and off-site immunization clinics, building retail partnerships.

People & Performance Management

• Lead technician performance management, including disciplinary actions and termination recommendations. Ensure compliance with laws and policies, and hold technicians accountable for attendance and performance.
• Handle technician hiring, onboarding, training, and scheduling. Support team development through training and addressing knowledge gaps.
• Monitor licensure, registration, and certification compliance, utilizing resources like Walgreens Online Verification System. Follow policies for recruitment, record retention, and training.

Training & Personal Development

• Maintain PTCB certification and other required credentials. Enhance knowledge and skills related to pharmacy and healthcare.
• Complete required certifications and training modules, and participate in performance improvement plans. Seek professional development opportunities and mentorship.

Communication

• Maintain effective communication within the pharmacy team and participate in store meetings and check-ins.

Minimum Qualifications

• High School Diploma, GED, or equivalent.
• PTCB or ExCPT certification (except in Puerto Rico).
• At least one year of pharmacy technician experience in retail or hospital settings.
• Fluent in English reading, writing, and speaking (except in Puerto Rico).
• Willingness to work flexible hours, including evenings and weekends.