Pharmacy Operations Manager

Walgreens; King of Prussia (Montgomery County); On-site; USD 80,000 - 100,000; Full time

Job summary

A well-known pharmacy chain is seeking a Pharmacy Operations Manager to oversee non-clinical pharmacy operations and ensure a positive patient experience. This role involves managing pharmacy staff, addressing customer needs, and ensuring compliance with regulations. Candidates should possess a high school diploma, PTCB certification, and relevant experience, with a focus on leadership and communication skills.

Benefits

Flexible working hours

Healthcare benefits

Employee discounts

Qualifications

• One year of pharmacy technician experience in retail or hospital setting.
• Fluent in English.
• Willing to work flexible hours, including evenings and weekends.

Responsibilities

• Perform day-to-day non-clinical pharmacy operations and ensure efficient workflow.
• Manage pharmacy technician personnel including hiring and performance management.
• Engage customers to ensure a positive experience and resolve complaints.

Skills

Communication

Customer Service

Leadership

Education

High School Diploma or GED

PTCB or ExCPT certification

Job description

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Responsibilities

• Accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a positive patient experience. Serves as a full-time certified pharmacy technician.
• Operate pharmacy systems to obtain patient and drug information and process prescriptions. Supervise pharmacy technicians and cashiers under pharmacist oversight, following company policies, laws, and regulations.
• Manage pharmacy technician personnel including hiring, training, scheduling, and performance management. Make decisions regarding discipline and termination.

Customer Experience

• Engage customers and patients, resolve complaints, respond to requests, and answer non-clinical questions to ensure a positive experience. Share customer service best practices.
• Build strong relationships with customers by anticipating needs and offering healthcare services.

Operations

• Assist pharmacists in patient care activities such as registration, prescription entry, medication preparation, and health services like vaccinations and screenings.
• Delegate non-clinical work, ensure tasks are completed timely, and manage pharmacy workflow and supplies.
• Prepare and file reports, manage inventory, and ensure compliance with policies and regulations.

People & Performance Management

• Lead technician performance management, including disciplinary actions, training, and scheduling.
• Ensure licensure and certifications are active and compliant.

Training & Personal Development

• Maintain PTCB certification and pursue ongoing education and training.
• Seek professional growth and feedback.

Communication

• Communicate with the pharmacy team and participate in meetings.

Basic Qualifications

• High School Diploma or GED.
• PTCB or ExCPT certification (except in Puerto Rico).
• One year of pharmacy technician experience in retail or hospital setting.
• Fluent in English.
• Willing to work flexible hours, including evenings and weekends.

Preferred Qualifications

• Leadership experience.
• Previous Walgreens employment with high performance ratings.

This role remains open until filled. Salary range: $22.50 - $31.00/hour. Benefits details available at jobs.walgreens.com/benefits.