Pharmacy Operations Manager

Walgreens; Huntsville (AL); On-site; USD 30,000 - 45,000; Full time

Job summary

An established industry player is seeking a dedicated pharmacy technician to oversee daily operations and enhance customer experiences. In this role, you will lead a team, manage pharmacy workflows, and ensure compliance with healthcare regulations. Your expertise will contribute to a positive patient journey, making a significant impact on community health. This position offers opportunities for personal development and ongoing education, ensuring you stay at the forefront of pharmacy practices. If you are passionate about healthcare and customer service, this is the perfect opportunity to grow your career.

Qualifications

• Must have at least one year of pharmacy technician experience.
• PTCB or ExCPT certification is required.

Responsibilities

• Manage day-to-day pharmacy operations ensuring positive patient experiences.
• Supervise pharmacy technicians and assist with healthcare services.

Skills

Pharmacy Operations

Customer Service

Inventory Management

Team Leadership

Communication

Education

High School Diploma or GED

PTCB or ExCPT Certification

Job description

Job Responsibilities

• Perform day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. Serve as a full-time certified pharmacy technician where allowed by law.
• Operate pharmacy systems to obtain patient and drug information, process prescriptions, and assist with healthcare services under pharmacist supervision. Supervise pharmacy technicians and cashiers within legal and company guidelines.
• Lead the selection, scheduling, and development of pharmacy technician personnel. Conduct training, coaching, and performance management, including disciplinary actions when necessary.

Customer Experience

• Engage with customers and patients by greeting, assisting, resolving complaints, and responding to inquiries to ensure a positive experience. Share customer service best practices.
• Build strong relationships by anticipating needs and proactively offering services, focusing on healthcare offerings to enhance customer satisfaction.

Operations

• Assist pharmacists with patient registration, prescription data entry, medication preparation, and verification. Support healthcare services like vaccinations and health screenings where law permits.
• Exercise independent judgment within legal and company policies to delegate and manage non-clinical tasks, ensuring timely completion and accountability.
• Prepare reports and records as directed, manage pharmacy workflow, and organize daily activities. Recommend staffing and ensure the pharmacy is well-maintained and stocked.
• Manage inventory, ensure compliance with policies, and oversee security measures. Support recordkeeping and security safeguards.
• Adhere to Good Faith Dispensing policies and support asset protection efforts, reporting concerns about diversion or security breaches.
• Report prescription errors, process insurance claims accurately, and follow up with insurers and providers. Participate in quality improvement initiatives.
• Support financial and operational analysis, coordinate community outreach, and build retail partnerships.

People & Performance Management

• Lead technician performance management, including disciplinary actions and compliance with legal standards. Ensure attendance and performance standards are met.
• Handle technician hiring, onboarding, training, and scheduling. Address training gaps and ensure licensure and certification compliance.

Training & Personal Development

• Maintain PTCB certification and pursue ongoing education and certifications as required. Follow performance improvement plans and seek professional growth opportunities.

Communication

• Maintain effective communication with the pharmacy team, support center, and store management. Participate in meetings and team check-ins.

Minimum Qualifications

• High School Diploma, GED, or equivalent.
• PTCB or ExCPT certification (except in Puerto Rico).
• At least one year of pharmacy technician experience in retail or hospital settings.
• Fluent in English reading, writing, and speaking (except in Puerto Rico).
• Willingness to work flexible hours, including evenings and weekends.