Pharmacy Operations Manager

Walgreens; Knoxville (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Pharmacy Technician to oversee non-clinical pharmacy operations and enhance patient experiences. In this vital role, you'll manage pharmacy workflows, lead a team of technicians, and ensure compliance with regulations while delivering exceptional customer service. Your expertise will contribute to the efficient operation of the pharmacy, including inventory management and insurance claims processing. If you are passionate about healthcare and ready to make a difference in patients' lives, this opportunity is perfect for you.

Qualifications

• Must have at least one year of pharmacy technician experience in retail or hospital setting.
• Fluent in English reading, writing, and speaking.

Responsibilities

• Operate pharmacy systems and assist in healthcare service offerings under pharmacist supervision.
• Lead and manage pharmacy technician personnel and ensure compliance with policies.
• Engage with customers to enhance the pharmacy experience and resolve complaints.

Skills

Customer Service

Pharmacy Operations

Team Leadership

Insurance Claims Processing

Inventory Management

Education

High School Diploma or GED

PTCB or ExCPT Certification

Job description

Pharmacy Technician Job Description

Responsible for performing day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. Serves as a full-time certified pharmacy technician.

1. Operate pharmacy systems to obtain patient and drug information, process prescriptions, and assist in healthcare service offerings under pharmacist supervision.
2. Lead, train, coach, and manage pharmacy technician personnel, including performance evaluations, discipline, and termination decisions.
3. Engage with customers and patients to provide assistance, resolve complaints, and enhance the overall pharmacy experience, focusing on healthcare services.
4. Assist pharmacists with patient registration, prescription data entry, medication preparation, and other healthcare services as permitted by law.
5. Delegate, direct, and assign non-clinical tasks, ensuring timely completion and workflow efficiency within legal and policy guidelines.
6. Prepare and file reports required by the company and government agencies, manage pharmacy operations, and ensure compliance and security measures are in place.
7. Manage pharmacy inventory, oversee administrative activities, and support technology and process rollouts.
8. Maintain knowledge of asset protection techniques, support diversion monitoring, and report concerns.
9. Process insurance claims accurately, resolve issues, and participate in audits.
10. Support pharmacy financial and operational improvements, coordinate community outreach, and build retail partnerships.
11. Lead performance management, including hiring, onboarding, training, scheduling, and ensuring licensure compliance.
12. Maintain PTCB certification, pursue professional development, and participate in training programs.
13. Communicate effectively with the pharmacy team, participate in meetings, and relay important messages.

Minimum Requirements

• High School Diploma, GED, or equivalent.
• PTCB or ExCPT certification (except in Puerto Rico).
• At least one year of pharmacy technician experience in retail or hospital setting.
• Fluent in English reading, writing, and speaking (except in Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.