Pharmacy Operations Manager

Walgreens; Hampton (VA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated and skilled pharmacy technician to join their team. In this full-time role, you will oversee pharmacy operations, ensuring a seamless workflow and a positive experience for patients. You will lead and mentor pharmacy technicians while engaging with customers to enhance their healthcare services. This position offers a unique opportunity for professional growth and development, allowing you to maintain your certification and pursue ongoing education. If you're passionate about pharmacy and customer care, this role is perfect for you.

Qualifications

• Must have PTCB certification and at least one year of pharmacy technician experience.
• Fluency in English is required for effective communication.

Responsibilities

• Perform non-clinical pharmacy operations and ensure a positive patient experience.
• Lead technician performance management and support ongoing development.

Skills

Customer Service

Pharmacy Operations

Team Leadership

Communication Skills

Problem Solving

Education

High School Diploma or GED

PTCB or ExCPT Certification

Job description

Job Responsibilities

• Perform non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. Serve as a full-time certified pharmacy technician.
• Operate pharmacy systems to obtain patient and drug information, process prescriptions, and assist under the supervision of a pharmacist. Supervise pharmacy technicians and cashiers within legal and company guidelines.
• Lead the selection, scheduling, and development of pharmacy technician personnel. Conduct training, coaching, and performance management, including disciplinary actions when necessary.

Customer Experience

• Engage customers and patients, resolve complaints, respond to requests, and answer non-clinical questions to ensure a positive experience. Share customer service best practices.
• Build strong relationships by anticipating needs and proactively offering services, focusing on healthcare services enhancement.

Operations

• Assist pharmacists in patient care activities such as registration, prescription data entry, medication preparation, and verification. Support healthcare services like vaccinations and health screenings under supervision.
• Exercise independent judgment within legal and policy guidelines to delegate non-clinical work, ensure timely task completion, and manage pharmacy workflow.
• Prepare and file reports as directed, manage inventory, and ensure pharmacy cleanliness and supply readiness.
• Ensure compliance with administrative activities, manage inventory, and oversee security measures.
• Support pharmacy operations with recordkeeping, security, error reporting, insurance claim processing, and community outreach coordination.

People & Performance Management

• Lead technician performance management, including disciplinary actions, hiring, onboarding, training, and scheduling. Address knowledge gaps and support ongoing development.
• Monitor licensure and certifications for compliance using company resources.

Training & Personal Development

• Maintain PTCB certification and pursue ongoing education and certifications as required.
• Engage in self-monitoring, seek feedback, and leverage mentorship for professional growth.

Communication

• Maintain effective communication within the pharmacy team and participate in store meetings.

Minimum Requirements

• High School Diploma, GED, or equivalent.
• PTCB or ExCPT certification (except in Puerto Rico).
• At least one year of pharmacy technician experience in retail or hospital settings.
• Fluency in English reading, writing, and speaking (except in Puerto Rico).
• Willingness to work flexible hours, including evenings and weekends.