Pharmacy Operations Manager

Walgreens; Green Bay (WI); On-site; USD 32,000 - 45,000; Full time

Job summary

An established industry player is seeking a dedicated Pharmacy Technician to join their team. In this vital role, you'll oversee daily pharmacy operations, ensuring a seamless workflow while providing exceptional customer service. Your leadership will guide a team of pharmacy technicians, fostering a collaborative environment focused on patient care. With a commitment to ongoing education and professional development, you'll not only enhance your skills but also contribute to the overall success of the pharmacy. Join this forward-thinking company and make a meaningful impact in healthcare services.

Qualifications

• Minimum one year of pharmacy technician experience in retail or hospital settings.
• PTCB or ExCPT certification required.

Responsibilities

• Perform non-clinical pharmacy operations and ensure efficient workflow.
• Engage with customers to enhance their overall experience.

Skills

Pharmacy Operations

Customer Service

Inventory Management

Team Leadership

Communication Skills

Education

High School Diploma or GED

PTCB or ExCPT Certification

Job description

Responsibilities:

• Perform day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. Serve as a full-time certified pharmacy technician where permitted by law.
• Operate pharmacy systems to obtain patient and drug information, process prescriptions, and assist in healthcare services under pharmacist supervision. Supervise pharmacy technicians and cashiers within legal and company guidelines.
• Lead the selection, scheduling, training, coaching, and performance management of pharmacy technicians. Make decisions regarding performance issues, including discipline and termination.

Customer Experience:

• Engage with customers and patients, assist with products and services, resolve complaints, and respond to inquiries to ensure a positive experience. Share customer service best practices.
• Build strong relationships by anticipating needs and proactively offering services, enhancing the overall customer experience and focusing on healthcare services.

Operations:

• Assist pharmacists in patient care activities such as registration, prescription entry, medication preparation, and verification. Support healthcare services like vaccinations and health screenings where law permits.
• Exercise independent judgment within legal and company guidelines to delegate and manage non-clinical tasks, ensuring timely completion and accountability.
• Prepare and file reports as directed, manage pharmacy workflow, organize daily activities, and ensure the pharmacy is well-stocked and maintained.
• Oversee inventory management, recordkeeping, and security measures, including compliance with Good Faith Dispensing policies and diversion monitoring.
• Handle prescription errors, insurance claims, and customer follow-ups. Support financial and operational improvements and coordinate community outreach activities.

People & Performance Management:

• Lead performance management processes for technicians, including disciplinary actions and compliance with regulations. Handle hiring, onboarding, training, and scheduling.
• Identify training gaps and support team development. Ensure all licensures and certifications are active and compliant.

Training & Personal Development:

• Maintain PTCB certification and pursue ongoing education and training. Seek professional development opportunities and feedback for continuous improvement.

Communication:

• Maintain effective communication within the pharmacy team and participate in meetings and check-ins.

Minimum Qualifications:

• High School Diploma, GED, or equivalent.
• PTCB or ExCPT certification (except in Puerto Rico).
• At least one year of pharmacy technician experience in retail or hospital settings.
• Fluent in English (reading, writing, speaking).
• Willingness to work flexible hours, including evenings and weekends.