Pharmacy Operations Manager

Walgreens; Enumclaw (WA); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated Pharmacy Operations Manager to lead day-to-day pharmacy operations. This role involves managing a team of pharmacy technicians, ensuring compliance with regulations, and enhancing the customer experience through exceptional service. The ideal candidate will have a strong background in pharmacy operations, excellent leadership skills, and a commitment to ongoing professional development. Join a forward-thinking company that values patient care and operational excellence, where your contributions will make a significant impact on the community.

Qualifications

• Must have at least one year of pharmacy technician experience.
• PTCB certification and ongoing education required.

Responsibilities

• Oversee non-clinical pharmacy operations and ensure efficient workflow.
• Manage pharmacy technicians and maintain compliance with regulations.

Skills

Customer Service

Pharmacy Operations

Team Leadership

Inventory Management

Communication Skills

Education

High School Diploma or GED

PTCB or ExCPT Certification

Job description

Join to apply for the Pharmacy Operations Manager role at Walgreens

Responsibilities

1. Accountable for performing day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. Serves as a full-time certified pharmacy technician.
2. Operate pharmacy systems to obtain patient and drug information, process prescriptions, and supervise pharmacy technicians and cashiers under pharmacist supervision, adhering to policies, laws, and regulations.
3. Lead the selection, scheduling, training, coaching, and performance management of pharmacy technicians, including discipline and termination decisions.

Customer Experience

• Greet customers, assist with products and services, resolve complaints, and respond to requests to ensure a positive experience. Share customer service best practices.
• Build strong relationships by anticipating needs and proactively offering services, focusing on healthcare services to enhance the customer experience.

Operations

• Assist pharmacists with patient care activities, including registration, prescription entry, medication preparation, and health services like vaccinations and screenings, within legal boundaries.
• Exercise independent judgment to delegate and manage non-clinical tasks, ensure timely completion, and maintain a clean and stocked pharmacy environment.
• Prepare reports, manage inventory, and drive operational excellence, including technology rollouts and equipment maintenance.
• Ensure compliance with Good Faith Dispensing policies, monitor for diversion, communicate prescription errors, and handle insurance claims and third-party audits.
• Support community outreach, coordinate off-site immunization clinics, and build retail partnerships.

People & Performance Management

• Lead technician performance management, including discipline, hiring, onboarding, training, and scheduling, ensuring licensure and certification compliance.
• Identify training gaps and support team development through hands-on training or learning modules.

Training & Personal Development

• Maintain PTCB certification and pursue ongoing education and certifications. Seek professional growth through feedback and mentoring.

Communication

• Communicate effectively with the pharmacy team and participate in store meetings. Must have a High School Diploma or GED, PTCB or ExCPT certification, and at least one year of pharmacy technician experience.
• Willingness to work flexible hours, including evenings and weekends. Previous leadership experience and familiarity with Walgreens are preferred.

Additional Information

Salary range: $22.50 - $31.00 per hour, based on various factors. The role remains open until filled. Benefits details available at jobs.walgreens.com/benefits.