Pharmacy Operations Manager

Walgreens; Castro Valley (CA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading pharmacy chain is seeking a full-time Pharmacy Technician to manage non-clinical operations, ensure efficient workflow, and enhance customer experiences. The ideal candidate will oversee pharmacy staff, assist with patient care, and maintain compliance with regulations. This role requires strong communication skills and a commitment to professional development.

Qualifications

• At least one year of pharmacy technician experience in retail or hospital settings.
• Fluent in reading, writing, and speaking English.

Responsibilities

• Lead the selection, scheduling, training, coaching of pharmacy technicians.
• Engage customers by assisting and resolving complaints.
• Assist pharmacists with patient care activities and manage pharmacy workflow.

Skills

Customer Service

Communication

Education

High School Diploma

PTCB or ExCPT certification

Job description

Pharmacy Technician Job Description

Responsible for performing day-to-day non-clinical pharmacy operations, administrative activities, and ensuring efficient pharmacy workflow to provide a positive patient experience. Serves as a full-time certified pharmacy technician.

1. Operate pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, oversee pharmacy technicians and cashiers within legal and company guidelines.
2. Lead the selection, scheduling, training, coaching, and performance management of pharmacy technicians. Make decisions regarding performance, discipline, and termination.

Customer Experience

1. Engage customers and patients by greeting, assisting, resolving complaints, and answering non-clinical questions to promote a positive experience. Share customer service best practices.
2. Develop strong relationships by anticipating needs and proactively offering services, focusing on healthcare services to enhance the customer experience.

Operations

1. Assist pharmacists with patient care activities, including registration, prescription data entry, medication preparation, and verifying prescriptions where legal. Support healthcare services like vaccinations and health screenings under pharmacist supervision.
2. Delegate, direct, and assign non-clinical work within legal and company guidelines, ensuring timely completion and accountability.
3. Prepare and file reports required by the company and government agencies. Manage pharmacy workflow, organize daily schedules, and ensure the pharmacy is maintained properly.
4. Handle inventory management, including annual preparations, and ensure compliance with all regulations and policies.
5. Drive technology and process improvements, maintain equipment, and ensure security measures are in place.
6. Adhere to Good Faith Dispensing policies and monitor for diversion, reporting concerns to the Pharmacy Manager.
7. Process insurance claims accurately, resolve issues, and participate in audits.
8. Support financial, operational, and customer service improvements.
9. Manage community outreach activities, including off-site clinics and partnerships.

People & Performance Management

1. Lead technician performance management, including disciplinary actions, onboarding, training, and scheduling. Ensure compliance with licensure and certification requirements.
2. Identify training gaps and support team development through various training methods.

Training & Personal Development

1. Maintain PTCB certification and pursue ongoing education and certifications.
2. Engage in professional development, seek feedback, and leverage mentorship opportunities.

Communication

1. Maintain effective communication within the pharmacy team and participate in meetings and check-ins.

Minimum Qualifications

• High School Diploma, GED, or equivalent.
• PTCB or ExCPT certification (except in Puerto Rico).
• At least one year of pharmacy technician experience in retail or hospital settings.
• Fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work flexible hours, including evenings and weekends.