Pharmacy Operations Lead — Training & Process Improvement

Jobtome; Indiana; On-site; USD 30,000 - 50,000; Full time

Job summary

McKesson is seeking a Lead Pharmacy Technician to support daily operations, coordinate workflow, mentor staff, and ensure safe, accurate production. This role partners with supervisors to maintain efficiency, address issues, and drive continuous improvement while upholding SOPs.

The position requires 6+ years in pharmacy settings, leadership experience, and proficiency with Microsoft Office. This on-site role may involve additional duties as needed.

Qualifications

• Typically requires 6+ years of related experience.
• Experience working in pharmacy operations, pharmacy fulfillment, central fill, pharmaceutical distribution, or a related pharmacy technician environment.
• Experience providing team leadership, peer training, mentoring, or workflow coordination.
• Experience with pharmacy fulfillment activities such as dispensing, order filling, inventory, replenishment, receiving, shipping, or returns.
• Working knowledge of Microsoft Office applications.

Responsibilities

• Coordinate daily pharmacy workflow and assist supervisors with planning and organizing employee work assignments to meet production and service goals.
• Set up and support production operations, monitor workflow for bottlenecks, balance labor needs, and assist in resolving operational and technical issues.
• Serve as a resource for pharmacy technicians by providing training, peer mentoring, and operational support.
• Perform pharmacy and fulfillment activities as needed, including order filling, replenishment, receiving, put-away, dispensing, sorting, shipping, cycle counting, returns, and reclamation processing.
• Monitor adherence to safety, security, quality, and SOPs and communicate operational concerns to supervisors.
• Lead smaller work teams and participate in continuous improvement and 5S initiatives.
• Support development and maintenance of SOPs and work instructions.
• Serve as a point of contact for customer-related mail concerns and operational issues and assist with Specialty Tracking activities as needed.
• Provide supervisors with appropriate feedback regarding employee training and operational performance while maintaining confidentiality.
• Other duties may be assigned as needed to meet Company goals.

Skills

Team leadership

Peer training

Workflow coordination

Problem solving

Customer service

Communication skills

Microsoft Office

Education

High school diploma or equivalent

Pharmacy Technician certification/state licensure

Tools

GlobalShip

Job description

McKesson is seeking a Lead Pharmacy Technician to support daily operations, coordinate workflow, mentor staff, and ensure safe, accurate production. This role partners with supervisors to maintain efficiency, address issues, and drive continuous improvement while upholding SOPs.

The position requires 6+ years in pharmacy settings, leadership experience, and proficiency with Microsoft Office. This on-site role may involve additional duties as needed.