Pharmacy Operations Coordinator

McKesson’s Corporate; Missouri; On-site; USD 28,000 - 45,000; Full time

Job summary

McKesson is seeking an on-site CMOP Coordinator near St. Louis, MO, to manage daily omit reports, Smartsheet requests, and inventory processes. The role requires 5+ years of related experience and a Bachelor’s degree or related field.

You will collaborate with buyers, vendors, and national accounts to ensure accurate data and timely decisions. Key duties include handling lot/expiration corrections, shortages, returns, and contract pricing issues, while using tools like Smartsheet, SAP, CRM, and

Qualifications

• Typically requires 5+ years of related experience.
• Education: Bachelor’s Degree or related field preferred.
• Experience with Smartsheet, SAP, CRM and inventory tools preferred.
• Strong communication and interpersonal skills required.
• Ability to manage multiple responsibilities and projects.

Responsibilities

• Work Daily Omit Reports: verify usage via Smartsheet and buyer team.
• Work Smartsheet Usage/Order Requests: manage requests and updates in CRM.
• Report escalations to Account Executive prior to visits.
• Manage lot and expiration date corrections within 2 hours.
• Process shortages and overages; handle mis-picks and returns.
• Stock checks; inventory adjustments; contract pricing follow-up.

Skills

Workflow experience

Internal stakeholder experience

Communication skills

Relationship building

Problem-solving

Continuous improvement

Self-motivation

Trust & collaboration

Process improvement

MS Office proficiency

Education

Bachelor's Degree or related field

Tools

Smartsheet

SAP

McKesson Connect

CRM

Inventory Tools

Microsoft Office

Job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Location

This role is fully on-site at our O Fallon, MO location.

Candidate must live within 50 miles of the St. Louis, MO Distribution Center.

Compensation

The target salary for this role is between $23 and $24 an hour.

Our Base Pay Range for this position $20.37 - $33.95.

• We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards.
• In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Key Responsibilities

• Work Daily Omit Reports A daily file is sent to all the coordinators highlighting which items had the highest omits. The coordinator is required to take the related NDCs and verify if McKesson has their usage by utilizing Smartsheet and reaching out to the buyer team.
• Work Smartsheet Usage/Order Requests The main procedure Coordinators follow is the CMOP Usage/Order Smartsheet requests. CMOP submits a Smartsheet request for a usage increase, order requests, or OTBs. A notification goes directly to the coordinator for that CMOP. The coordinator will manage each request from start to finish by submitting the usage updates in CRM and work with Vendors on drop ship or dock to dock orders. Once complete, the coordinator will update the Smartsheet with the appropriate information for CMOP to view.
• Report escalations or high-level issues to the CMOPs assigned Account Executive prior to facility visits.
• Manage all lot and expiration date corrections. The coordinator must process a correction for CMOP within 2 hours.
• Manage EPS orders upon request. CMOP will submit a request via Smartsheet, and the closest DC will process the request once approved by National Accounts.
• Process shortages.
• Process overages.
• Correct mis-picks.
• Process returns.
• Stock Checks.
• Inventory adjustments/backorder questions.
• Contract pricing issues/follow up.
• Log contract pricing issues for research by contracts.
• McKesson Connect Load Forms (add or delete users/change access)
• Respond to CSMP questions or issues
• Assist with writing SOPs/Knowledge Articles
• Share best practices with internal partners to ensure accuracy and integrity.
• To be a change agent driving cultural change focused on the success of our business and its customers.
• Third Party Credit Reconciliation process
• Monthly service level – omits HHS emergency ordering
• Maintain customer support for BOP
• Training for all New Technology
• Integrate new reporting standards
• Connect access for CMOP users in Smartsheet
• Submit technical tickets for CMOP related issues

Minimum Requirement

Typically requires 5+ years of related experience.

Education: Bachelor’s Degree or a related field is desired, or equivalent work experience in a related field.

Critical Skills

• Workflow experience (Smartsheet, SAP, McKesson Connect, CRM and Inventory Tools)
• Internal stakeholder experience
• Excellent communication and interpersonal skills
• Relationship building skills
• Problem-solving and decision-making skills
• Critical thinker with a focus on continuous improvement
• Self-motivated, organized, and capable of handling multiple responsibilities and projects to successful completion
• Trust and collaboration skills
• Strong process improvement and project management skills
• Microsoft Office (including Word, Excel, Access, PowerPoint, and Visio)

Additional Knowledge & Skills

• Self-motivated, organized, and capable of handling multiple responsibilities and projects to successful completion
• Trust and collaboration skills
• Strong process improvement and project management skills
• Microsoft Office (including Word, Excel, Access, PowerPoint, and Visio)

Environment and Physical Requirements

Traditional office requirements. Large percentage of time performing computer-based work is required.

Equal Opportunity Employment

McKesson is an Equal Opportunity Employer. McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page. McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to (United States) [e-mail] or (Canada) [e-mail].