Pharmacy Manager: Patient Care & Operations

Walgreens; Hickory (NC); On-site; USD 92,000 - 125,000; Full time

Job summary

Walgreens in the United States is seeking a Pharmacy Manager to lead daily operations in a high-volume community pharmacy. You will supervise staff, ensure accurate dispensing, compliance with regulations, and delivery of clinical services including immunizations and disease state management.

Responsibilities include optimizing workflow, managing inventory, engaging customers, and partnering with store leadership to expand health and wellness initiatives.

Qualifications

• BS in Pharmacy or Pharm D Degree from an accredited educational institution.
• Current pharmacist licensure in the states within the district.
• Certified Immunizer or willing to become an immunizer within 90 days of hire.
• At least 1 year pharmacy experience including prescription filling, recordkeeping, legal compliance, pharmacy operations, pharmacy software and technology systems and insurance billing.
• Experience performing prescription dispensing activities that demonstrate a strong working knowledge of applicable state and federal controlled substance laws.
• An average rating of at least 3.0 on the leadership behaviors on the last performance review if one is on file, and no written disciplinary actions in the last 12 months (Internal candidates only).

Responsibilities

• Counsels patients and answers questions regarding usage of medicine, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, and over-the-counter products.
• Performs pharmacist tasks including compounding, drug therapy reviews, verification, and medication management.
• Reviews, interprets, and accurately dispenses prescribed medications, as required.
• Ensures the pharmacy operates in accordance with regulations, company policies and standards.
• Establishes procedures that promote efficient workflow of the pharmacy including overseeing staff scheduling, assigning roles, coordinating activities, and soliciting team member suggestions.
• Responsible for opening and closing the pharmacy and shift changes.
• Ensures the use of all elements of the Good Faith Dispensing policy in conjunction with state and federal controlled substance laws when filling prescriptions.
• Collaborates with Store Manager to define and develop new strategic business opportunities.
• Maintains information technology knowledge of pharmacy systems including workflow, prescription fulfillment, billing, clinical documentation, training, inventory management, and point of sale registers.
• Supports pharmacy staff and patients with information technology. Finds opportunities to improve productivity.
• Ensures insurance claims are processed accurately to prevent payment rejections. Resolves patient issues by working with insurance companies and medical providers and conducting or participating in third party audits.
• Follows-up with medical providers to clarify prescribed medications, dosages, refills, interactions, and allergies to suggest alternative medications, and answer medical provider questions. diagnostic testing, disease state management and other healthcare services.
• Performs clinical and wellness services such as immunizations, diagnostic testing, disease state management, and other healthcare services
• Partners with centralized support for patient registration, exception resolution, and assists with resolving patient issues. In virtual environments, conducts virtual product review by following specific company procedures and guidelines
• Manages the maintenance, housekeeping, and improvement of the pharmacy department including repairs, cleaning, new equipment, and layout changes to ensure a functioning, presentable and efficient pharmacy.
• Prepares and submits all records, reports, and other documentation as required by state and federal laws to run the pharmacy business (e.g., operating statements, performance indicator reports, supervision notes, deletions, transfers.)

Skills

Pharmacy experience

Insurance billing

Regulatory compliance

Pharmacy operations

Prescription dispensing

Education

BS in Pharmacy or Pharm D

Tools

Pharmacy software

Job description

Walgreens in the United States is seeking a Pharmacy Manager to lead daily operations in a high-volume community pharmacy. You will supervise staff, ensure accurate dispensing, compliance with regulations, and delivery of clinical services including immunizations and disease state management.

Responsibilities include optimizing workflow, managing inventory, engaging customers, and partnering with store leadership to expand health and wellness initiatives.