Pharmacy Manager - Brisbane, CA, Amazon Pharmacy

Amazon Inc.; Memphis, Northern (TN, KY); Hybrid; USD 181,839,000 - 246,024,000; Full time

Benefits offered by this job

Health insurance

RSUs (restricted stock)

401(k) matching

Paid time off

Professional growth opportunities

Job summary

Amazon Pharmacy seeks a Pharmacy Manager in Brisbane, CA. A licensed Pharmacist will oversee operations, safety, quality, customer experience, budgetary and people development at a small format pharmacy site.

The role involves hands-on dispensing, prescription fulfillment, and pharmacist verifications. The manager leads technicians and pharmacists, ensures compliance with state/federal laws, drives performance metrics and Lean improvements, and mentors staff to strengthen leadership bench.

Qualifications

• Bachelor's degree in Science or PharmD/Pharmacy degree required.
• Active and unrestricted Pharmacist License in required states.
• Experience with performance metrics and Lean techniques.
• Flexible schedule, including weekends/nights/holidays.
• 1+ years as Pharmacist in Charge or Staff Pharmacist at Amazon.
• Strong knowledge of state/federal pharmacy laws.
• Excellent oral and written communication; data-driven problem solving.

Responsibilities

• Oversee overall safety, quality, performance and customer experience of operations.
• Manage daily site operations and meet same-day CPT times with partner facilities.
• Evaluate medication orders for appropriateness and recommend therapy changes when needed.
• Set expectations, measure performance, provide feedback and maintain a high bar.
• Educate staff on policies, guidelines and quality practices.
• Lead Lean initiatives to meet and exceed operating plans.
• Coordinate with leadership to manage staffing and workflow across the site.

Skills

Leadership

Communication

Data analysis

Problem solving

Lean thinking

Pharmacy knowledge

Education

Pharmacy degree (PharmD)

Tools

PharmacyOS/Pharmacy Lite

Job description

Pharmacy Manager - Brisbane, CA, Amazon Pharmacy

Innovation is at the core of what we do. We believe that by removing and reducing the barriers that prevent people from taking their medications, we can help customers conveniently get the medications they need, when they need them and take them as prescribed. We have provided customers with the ability to find transparent and simple pricing, receive 24/7 customer service support, and have their meds delivered to their doorsteps while creating programs and products that embody our mission and position ourselves in becoming the world’s safest and fastest online pharmacy. We are looking for a Pharmacy Manager to join us on our journey to make it drastically easier for customers to find, choose, afford, and engage with the services, products, and professionals they need to get and stay healthy! At Amazon Pharmacy, the Pharmacy Manager is a licensed Pharmacist who is responsible for the operation oversight and compliance of a small format pharmacy site, including safety, quality, customer experience, budgetary, people development and operations objectives. The Pharmacy Manager will lead a small team of technicians and pharmacists, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the organization. This role will require hands‑on involvement in the operation, handling tasks ranging from dispensing medications to managing the entire process of prescription fulfillment, ensuring completion from initiation to the final stage. This includes, filling, verifying and packing orders for shipment, in addition to pharmacist verifications. The Pharmacy Manager will have a strong commitment to patient safety and with high standards of service to deliver on being the earth’s most customer‑centric pharmacy. Work schedule: Monday - Friday, 8:00AM - 4:30PM #everydaybetter

Key job responsibilities

• Responsible for the overall safety, quality, performance and customer experience of the operations.
• Manage daily operations within the site, including meeting CPT times for same day deliveries, in partnership with co-located facilities and transportation.
• Evaluate physician medication orders for appropriateness of drug, dosage, potential interactions, and route of administration. Make recommendations for therapy changes to the prescriber as appropriate.
• Will set and clarify requirements and expectations for employees. Measures performance, provides feedback, and holds the team to a high bar.
• Educate pharmacy staff on policies, reporting guidelines, and expectations as they relate to best quality practices
• Drives creation of quality initiatives, process change initiatives and other Lean initiatives to enable their site to meet and exceed the operating plan.
• Managing workflow, escalations and effectively delegating across your leadership team in partnership with the Sr Pharmacy Operations Manager.
• Stay informed and adhere to local, state, and federal laws related to pharmacy practices, including changes or developments and their impact on Amazon Pharmacy and its customers
• Coordinate with the corporate legal team to maintain licensure of the pharmacy and its staff with various state pharmacy boards. Continuously monitor licensure requirements
• Align policies and initiatives with requirements and demands of accrediting/licensing bodies (BOP, VIPPS, URAC, DEA, FDA, USP)
• Responsible for the site’s growth and partnering with capacity planning and facilities for all growth workforce management needs
• Develops talent - Create, lead, engage with and direct a workforce to drive enhanced performance through our people agenda. This will include all levels of the business - safety of our people, employee engagement, performance leadership, training and development, as well as talent & succession planning.
• Implements change and/or develop new processes as required to provide ability to better service customers, reduce cost to serve and improve contribution.
• Maintain the customer’s profile through leveraging our PharmacyOS/Pharmacy Lite database to include appropriate current and past medical history, appropriate clinical and laboratory data, and concurrent medication (including over the counter and home remedies).
• Other duties as assigned.

Basic Qualifications

• Bachelor's degree in Science, or Doctor of Pharmacy in PharmD, or Doctor of Pharmacy
• Can Active and unrestricted Pharmacist License in all states requiring Non-resident PIC
• Experience with performance metrics, process improvement and Lean techniques
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• 1+ years of Pharmacist in Charge, or 1+ years of Staff Pharmacist within Amazon experience
• Active/Good Standing Pharmacist license in domicile state
• Extensive knowledge of state and federal laws, rules, and regulations surrounding pharmacy practices and patient safety
• Strong in oral and written communication skills with the ability to think clearly, analyze quantitatively, problem-solve, support scope of requirements and prioritize.
• Able to manage detail, establish root cause and be able to extract and manipulate data

Preferred Qualifications

• Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and terminations
• 2+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment
• Ability to handle changing priorities and use good judgment in stressful situation Demonstrated ability to successfully develop others into higher levels of leadership in an organization
• Entrepreneurial in mind, with the tenacity to develop ideas independently and thrive in fast-paced environment is crucial
• An analytical thinker with project management skills, attention to detail, an ability to influence others, and exceptional organizational skills.
• Interest in long-term career development through assignments in multiple FCs across the nation.

Preferred Qualifications

• Experience with the full staffing lifecycle, including interviewing, hiring, performance management, promotions and terminations
• 2+ years direct management experience, including a salaried workforce, in a manufacturing, production or distribution environment
• Ability to handle changing priorities and use good judgment in stressful situation Demonstrated ability to successfully develop others into higher levels of leadership in an organization
• Entrepreneurial in mind, with the tenacity to develop ideas independently and thrive in fast-paced environment is crucial
• An analytical thinker with project management skills, attention to detail, an ability to influence others, and exceptional organizational skills.
• Interest in long-term career development through assignments in multiple FCs across the nation.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, CA, Brisbane - 63.46 - 85.86 USD hourly

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.