Pharmacy Liaison: Patient Delivery & Frontline Support

MedStar Health; Rossville (MD); On-site; USD 25,000 - 41,000; Full time

Job summary

MedStar Health is hiring a PRN Pharmacy Liaison to support four outpatient pharmacies across MedStar Franklin Square Medical Center, Good Samaritan, Union Memorial and Harbor campuses. The role focuses on non-dispensing duties and customer service, including answering phones, handling the pickup area, and processing payments at discharge.

Responsibilities include delivering prescriptions, retrieving hard copies, ensuring HIPAA compliance, and maintaining smooth workflow with bedside technicians.

Qualifications

• 1-2 years established work history in a customer service role.
• Cashier experience required.

Responsibilities

• Acts as liaison with pharmacy operations to maintain high level of service to customers following all service related issues through to resolution.
• Delivers prescriptions to patients, nurses and family members or MedStar employees, collecting payments and ensuring HIPAA compliance.
• Retrieves hard copy prescriptions from the floors, obtains patient consent, and returns them to the bedside technician for processing.
• Maintains ongoing relationship with physicians and other referral sources and contributes to teamwork and trust among associates.

Skills

Customer service

Cashier

Education

High School Diploma or GED

Job description

MedStar Health is hiring a PRN Pharmacy Liaison to support four outpatient pharmacies across MedStar Franklin Square Medical Center, Good Samaritan, Union Memorial and Harbor campuses. The role focuses on non-dispensing duties and customer service, including answering phones, handling the pickup area, and processing payments at discharge.

Responsibilities include delivering prescriptions, retrieving hard copies, ensuring HIPAA compliance, and maintaining smooth workflow with bedside technicians.