Pharmacy Liaison

MedStar Health; Rossville (MD); On-site; USD 25,000 - 41,000; Full time

Job summary

MedStar Health is hiring a PRN Pharmacy Liaison to support four outpatient pharmacies across MedStar Franklin Square Medical Center, Good Samaritan, Union Memorial and Harbor campuses. The role focuses on non-dispensing duties and customer service, including answering phones, handling the pickup area, and processing payments at discharge.

Responsibilities include delivering prescriptions, retrieving hard copies, ensuring HIPAA compliance, and maintaining smooth workflow with bedside technicians.

Qualifications

• 1-2 years established work history in a customer service role.
• Cashier experience required.

Responsibilities

• Acts as liaison with pharmacy operations to maintain high level of service to customers following all service related issues through to resolution.
• Delivers prescriptions to patients, nurses and family members or MedStar employees, collecting payments and ensuring HIPAA compliance.
• Retrieves hard copy prescriptions from the floors, obtains patient consent, and returns them to the bedside technician for processing.
• Maintains ongoing relationship with physicians and other referral sources and contributes to teamwork and trust among associates.

Skills

Customer service

Cashier

Education

High School Diploma or GED

Job description

About the Job

MedStar Health is hiring a PRN Pharmacy Liaison. In this role, you will train and work at all four Outpatient pharmacies within MedStar Franklin Square Medical Center, MedStar Good Samaritan Hospital, MedStar Union Memorial Hospital and MedStar Harbor Hospital.

The Pharmacy Liaison is responsible for assisting the Bedside Delivery Technicians with all non-dispensing aspects of medication deliveries to discharge patients and MedStar employees. In addition, this position is responsible for assisting with the non-dispensing functions in the pharmacy including answering the phone, handling the pickup area, and performing payment transactions.

Primary Duties and Responsibilities

• Acts as liaison with pharmacy operations to maintain high level of service to customers following all service related issues through to resolution.
• Delivers prescriptions to patients, nurses and or family members in a secured bag at the time of discharge. Delivers prescriptions to MedStar employees throughout the hospital's campus. Collects payment for prescriptions secures appropriate signatures for medication deliveries and complies with all HIPAA requirements.
• Retrieves hard copy prescriptions from the floors, obtains patient consent, and brings prescriptions back to the bedside technician for processing.
• Works collaboratively with bedside technician to ensure productive workflow and reconcile patient's prescriptions approved for delivery.
• Maintains ongoing relationship with physicians and other referral sources and contributes to creating an environment of teamwork and trust among all associates.
• Processes daily cash report; performs end of day closing procedures; completes deposits as assigned and prepares work area for the following shift.
• Performs other support functions for the pharmacy; delivering or picking up mail to the mail room; taking deposits to the cashier; restocking pharmacy supplies.
• Performs non-dispensing customer service functions in the pharmacy.
• Performs other duties as assigned.

Minimal Qualifications

Education

• High School Diploma or GED or equivalent required

Experience

• 1-2 years established work history in a customer service role required.
• Cashier experience required

This position has a hiring range of

USD $18.40 - USD $29.74 /Hr.