Pharmacy Liaison

Montgomery County Hospital District; Conroe (TX); On-site; USD 40,000 - 70,000; Full time

Job summary

An established healthcare provider is seeking a dedicated Pharmacy Liaison to enhance communication among prescribers, pharmacies, and patients. This role is pivotal in ensuring clients obtain and utilize their prescribed medications effectively. Responsibilities include guiding clients on prescription benefits, resolving eligibility issues, and coordinating with healthcare providers. Join a dynamic team where your contributions will directly impact patient outcomes and improve healthcare accessibility. If you have a passion for patient care and possess strong communication skills, this opportunity is perfect for you.

Qualifications

• High school diploma or GED with two years of pharmacy-related experience.
• Pharmacy Technician or licensed health care professional with recent experience.

Responsibilities

• Facilitate communication between prescriber, pharmacy, and patient.
• Guide clients on prescription benefits and resolve issues.
• Document all communication and maintain client records.

Skills

Verbal Communication

Written Communication

Customer Service

Problem Solving

Attention to Detail

Basic Knowledge of Medications

Education

High School Diploma/GED

Pharmacy Technician License

Tools

HCAP Software Systems

Microsoft Office Suite

Job description

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Summary

The Pharmacy Liaison facilitates communication between the prescriber, pharmacy, and patient, and help people obtain and properly use prescribed medication. Responsibilities of this role include identifying and resolving issues related to prescription access to optimize client outcomes.

Job Description

TITLE: PHARMACY LIAISON

Department : HCAP

FLSA Status: NON-Exempt

Reports to: HCAP ASSISTANT MANAGER

Effective Date: 05/05/2025

Summary

The Pharmacy Liaison facilitates communication between the prescriber, pharmacy, and patient, and help people obtain and properly use prescribed medication. Responsibilities of this role include identifying and resolving issues related to prescription access to optimize client outcomes.

ESSENTIAL DUTIES AND RESPONSIBILITIES Include The Following

• Guide and educate clients on their prescription benefits, utilization of plan, formulary and in-network pharmacies.
• Efficiently and courteously, respond to all telephone and written inquiries from all clients, providers, pharmacies and community on issues related to benefit, eligibility and prescription status.
• Coordinate with healthcare providers for prescription clarification.
• Review and analyze prescription claims, determine applicable issues, and provide timely resolution.
• Resolve eligibility processing issues with internal eligibility department and PBM.
• Serve as liaison to Patient Assistance Programs by helping clients identify and apply to appropriate programs as needed.
• Document all communication with clients in HCAP software systems and maintain client records.
• Monitor medical supply inventory by tracking current stock to determine inventory level, anticipating supply needs, placing order and verifying receipt of supplies.
• Demonstrate working knowledge of PBM and application for RX claims submission and eligibility submission.
• Utilize medication resources such as Medscape/Medispan to enhance knowledge of formulary applications, pharmacy & therapeutic (P&T) committee functions, generic/brand drug equivalency.
• Perform other administrative tasks such as filing, scanning, and organizing documents.
• Perform other duties and responsibilities as deemed necessary.
  
  

Supervisory Responsibilities

This job has no supervisory responsibilities.

Minimum Qualifications

• High school diploma/GED with two years of pharmacy related work experience OR
• Pharmacy Technician or other licensed health care professional with recent work experience in a health care setting.
  
  

SKILLS And KNOWLEDGE

• Moderate word processing database and spreadsheet skills required.
• Basic Email and Internet skills required.
• Strong verbal and written communication skills
• Attention to detail
• Excellent customer service and problem-solving skills
• Ability to work accurately and efficiently
• Basic knowledge of medications
  
  

CERTIFICATES, LICENSES, REGISTRATIONS

• Current Texas Driver's License.
• Remain insurable by the current insurance vendor of MCHD.
  
  

NOTE: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demand Category

Sedentary Work

Audio-Visual & Licensing Demands

Vision (Avg), Color Discrimination, Peripheral Vision, Depth Perception, and Hearing (Avg)

Required License/ Certification: Valid Texas Driver's License

Required

Specific Actions Required:

In an eight hour day, this job may include:

Standing/ Walking: Occasional

Sitting: 6-8 hours

Driving: Occasional

Work Environment

This job may include the following conditions:

Noise

Repetitive Motions

This job will include:

Simple Grasping, Fine Manipulation, Pushing & Pulling, Finger Dexterity, and Foot Movement

Maneuverability

This job will require:

Frequent: Reaching

Occasional: Bending, Squatting, Climbing, and Twisting

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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