Pharmacy/Lead Certified Technician

Kroger; Peoria (AZ); On-site; USD 37,000 - 46,000; Full time

Job summary

Kroger is seeking a Pharmacy Senior Certified Technician to support pharmacists, dispense medications, and deliver exceptional customer service. You will train new technicians, help manage daily operations, and ensure compliance with HIPAA and safety standards.

Ideal candidates demonstrate strong communication, attention to detail, and leadership. Must hold required state registrations and be at least 18 years old, with experience in a Kroger pharmacy setting.

Qualifications

• High school diploma or GED is required.
• 1 year of Pharmacy Certified Technician experience within Kroger is required.
• Must be at least 18 years old.
• Professional, dependable with positive attitude and good judgment to lead a pharmacy team.
• Strong attention to detail and stellar customer service skills.

Responsibilities

• Assist pharmacist in responsibilities excluding professional judgement.
• Provide stellar customer experience while completing reception, data entry, adjudication, and product dispensing.
• Train and mentor new hire technician day-to-day training and support for pharmacy associates.
• Lead store-wide meetings/huddles and manage scheduling for hourly staff.
• Oversee inventory management including ordering, returns, and physical inventory prep.

Skills

Customer service

Team leadership

Training & mentoring

Attention to detail

Communication skills

Education

High School Diploma or GED

Tools

State registration/certification depending on state

Job description

Provide and train others to provide exceptional customer service to help people live healthier lives by treating our customers/employees in a fair and ethical manner, providing a safe, clean, inclusive environment, being a responsible member of the community, providing the right products, services, and care at the right time with fair and accurate pricing. Provide direct patient intervention by providing health and wellness services and experiences relevant to the patient as allowable by and consistent with state and federal laws. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

• Support company health and wellness initiatives
• Understand and adhere to Health Insurance Portability and Accountability Act (HIPAA) regulations
• Maintain a current national and/or state registration, certification, or license depending on state requirements
• Assist pharmacist in all responsibilities except those that require a pharmacist's professional judgement
• Provide a stellar customer experience while accurately and efficiently completing all steps of reception, data entry, adjudication, and product dispensing
• Train and mentor new hire technician day-to-day training and support for pharmacy associates
• Encourage, monitor and assist new techs through the technician training program
• Ensure execution of department standards by leading by example and delegating as necessary
• Serve as the primary representative for store-wide meetings/huddles
• Help create and manage scheduling and station rotation for the hourly staff per labor forecasts
• Complete the PIC Assistant process walk
• Prepare for offsite Business to Business clinics (biometric screenings, vaccinations) to support pharmacist
• Oversee inventory management including, but not limited to, reconciling orders, returns process, physical inventory preparation
• Act as pharmacy safety subject matter expert being able to recognize areas of opportunity and coach to correctness as appropriate
• Comply with and reinforce all sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management
• Comply with local, state and federal regulations; report all illegal activity, including robbery, theft or fraud
• Administer immunizations where applicable by state law
• Must be willing and able to adequately perform all essential job functions and tasks of a pharmacy senior certified technician
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Minimum

• High School Diploma or GED
• 1 year of Pharmacy Certified Technician experience within the Kroger enterprise
• Must be at least 18 years of age
• Must be professional, dependable, possess positive attitude, good judgment, and be able to gain the support of others to lead a high performing pharmacy team
• Self-motivated, able to organize, prioritize, plan and meet deadlines
• Proven attention to detail and stellar customer service skills
• Excellent communication skills with leaders and peers
• Completion of national and/or state registration, certification or license depending upon state requirements
• Ability to handle highly confidential information

Desired

• 1 year or more of previous experience in a management or supervisory role