PHARMACY/LEAD CERTIFIED TECHNICIAN

Kroger; Knoxville (TN); On-site; USD 48,000 - 64,000; Full time

Job summary

Kroger Knoxville is seeking a Senior Certified Pharmacy Technician to support a high-volume pharmacy team. You will assist pharmacists, supervise technicians, and train new hires while maintaining strict HIPAA compliance and patient confidentiality.

You will manage scheduling, inventory, immunizations where permitted, and ensure accurate dispensing and customer service that reflects Kroger's standards of safety, ethics, and care.

Qualifications

• High School Diploma or GED is required.
• 1 year of Pharmacy Certified Technician experience within the Kroger enterprise.
• Must be at least 18 years of age.
• Professional, dependable, positive attitude, good judgment, and ability to lead a high performing pharmacy team.
• Self-motivated, organized, able to prioritize and meet deadlines.
• Proven attention to detail and stellar customer service skills.
• Excellent communication skills with leaders and peers.
• Completion of state/regional registration, certification or license as required.
• Ability to handle highly confidential information.

Responsibilities

• Assist pharmacist with responsibilities except those requiring professional judgment.
• Provide stellar customer experience during reception, data entry, adjudication, and dispensing.
• Train and mentor new technician hires.
• Lead scheduling and station rotation for hourly staff.
• Oversee inventory management including orders, returns, and physical inventory prep.
• Administer immunizations where permitted by state law.
• Support store-wide meetings and communicate department standards.
• Ensure safety, sanitation, and compliance with health regulations.

Skills

Attention to detail

Customer service

Excellent communication

Leadership

Education

High School Diploma or GED

Pharmacy Certified Technician credential

Job description

Job Description

Provide and train others to provide exceptional customer service to help people live healthier lives by treating our customers/employees in a fair and ethical manner, providing a safe, clean, inclusive environment, being a responsible member of the community, providing the right products, services, and care at the right time with fair and accurate pricing. Provide direct patient intervention by providing health and wellness services and experiences relevant to the patient as allowable by and consistent with state and federal laws. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Support company health and wellness initiatives
• Understand and adhere to Health Insurance Portability and Accountability Act (HIPAA) regulations
• Maintain a current national and/or state registration, certification, or license depending on state requirements
• Assist pharmacist in all responsibilities except those that require a pharmacist's professional judgement
• Provide a stellar customer experience while accurately and efficiently completing all steps of reception, data entry, adjudication, and product dispensing
• Train and mentor new hire technician day-to-day training and support for pharmacy associates
• Encourage, monitor and assist new techs through the technician training program
• Ensure execution of department standards by leading by example and delegating as necessary
• Serve as the primary representative for store-wide meetings/huddles
• Help create and manage scheduling and station rotation for the hourly staff per labor forecasts
• Complete the PIC Assistant process walk
• Prepare for offsite Business to Business clinics (biometric screenings, vaccinations) to support pharmacist
• Oversee inventory management including, but not limited to, reconciling orders, returns process, physical inventory preparation
• Act as pharmacy safety subject matter expert being able to recognize areas of opportunity and coach to correctness as appropriate
• Comply with and reinforce all sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management
• Comply with local, state and federal regulations; report all illegal activity, including robbery, theft or fraud
• Administer immunizations where applicable by state law
• Must be willing and able to adequately perform all essential job functions and tasks of a pharmacy senior certified technician
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Qualifications

Minimum

• High School Diploma or GED
• 1 year of Pharmacy Certified Technician experience within the Kroger enterprise
• Must be at least 18 years of age
• Must be professional, dependable, possess positive attitude, good judgment, and be able to gain the support of others to lead a high performing pharmacy team
• Self-motivated, able to organize, prioritize, plan and meet deadlines
• Proven attention to detail and stellar customer service skills
• Excellent communication skills with leaders and peers
• Completion of national and/or state registration, certification or license depending upon state requirements
• Ability to handle highly confidential information

Desired

• 1 year or more of previous experience in a management or supervisory role