PHARMACY/LEAD CERTIFIED TECHNICIAN

Kroger Family of Companies; Nashville (TN); On-site; USD 38,000 - 52,000; Full time

Job summary

Kroger Family of Companies is seeking a Pharmacy Certified Technician to support pharmacists, dispense medications and deliver exceptional customer service. The role includes training new technicians, maintaining compliance with HIPAA and state requirements, and leading daily operations to ensure accurate data entry, adjudication and product dispensing.

The position involves safe handling of health information, inventory oversight, and supporting immunization initiatives as permitted by state

Qualifications

• Pharmacy Certified Technician experience (1 year) within Kroger enterprise.
• Demonstrated customer service excellence.
• Ability to organize, plan, and meet deadlines.
• Excellent communication with leaders and peers.
• Completion of required state/national registration, certification or license per state requirements.

Responsibilities

• Assist pharmacist in responsibilities not requiring pharmacist judgment.
• Provide a stellar customer experience in reception, data entry, adjudication and product dispensing.
• Train and mentor new hire technicians daily.
• Lead technician training and support for associates.
• Support store health and safety and sanitation standards in line with regulations.
• Oversee inventory management including orders, returns and physical counts.
• Prepare for immunizations where permitted by state law.
• Act as a pharmacy safety SME and coach on correctness.
• Represent the store in meetings and huddles and manage staff scheduling.

Skills

Pharmacy certified technician

Customer service

Leadership / mentoring

HIPAA regulations

Attention to detail

Education

High School Diploma or GED

Job description

Provide and train others to provide exceptional customer service to help people live healthier lives by treating our customers/employees in a fair and ethical manner, providing a safe, clean, inclusive environment, being a responsible member of the community, providing the right products, services, and care at the right time with fair and accurate pricing. Provide direct patient intervention by providing health and wellness services and experiences relevant to the patient as allowable by and consistent with state and federal laws. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. RESPONSIBILITIES - Support company health and wellness initiatives

• Understand and adhere to Health Insurance Portability and Accountability Act (HIPAA) regulations

• Maintain a current national and/or state registration, certification, or license depending on state requirements

• Assist pharmacist in all responsibilities except those that require a pharmacist's professional judgement

• Provide a stellar customer experience while accurately and efficiently completing all steps of reception, data entry, adjudication, and product dispensing

• Train and mentor new hire technician day-to-day training and support for pharmacy associates

• Encourage, monitor and assist new techs through the technician training program

• Ensure execution of department standards by leading by example and delegating as necessary

• Serve as the primary representative for store-wide meetings/huddles

• Help create and manage scheduling and station rotation for the hourly staff per labor forecasts

• Complete the PIC Assistant process walk

• Prepare for offsite Business to Business clinics (biometric screenings, vaccinations) to support pharmacist

• Oversee inventory management including, but not limited to, reconciling orders, returns process, physical inventory preparation

• Act as pharmacy safety subject matter expert being able to recognize areas of opportunity and coach to correctness as appropriate

• Comply with and reinforce all sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management

• Comply with local, state and federal regulations; report all illegal activity, including robbery, theft or fraud

• Administer immunizations where applicable by state law

• Must be willing and able to adequately perform all essential job functions and tasks of a pharmacy senior certified technician

• Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS Minimum

High School Diploma or GED

1 year of Pharmacy Certified Technician experience within the Kroger enterprise

Must be at least 18 years of age

Must be professional, dependable, possess positive attitude, good judgment, and be able to gain the support of others to lead a high performing pharmacy team

Selfmotivated, able to organize, prioritize, plan and meet deadlines

Proven attention to detail and stellar customer service skills

Excellent communication skills with leaders and peers

Completion of national and/or state registration, certification or license depending upon state requirements

Ability to handle highly confidential information

Desired

1 year or more of previous experience in a management or supervisory role