Pharmacy IT Systems Analyst: Platform & AI Ops

Blue Shield of California

California (MO)

On-site

USD 112,000 - 167,000

Full time

14 days+

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Job summary

Blue Shield of California’s Pharmacy Care Management Platform team seeks a Systems Analyst-Consultant to drive operational excellence for IT Pharmacy solutions supporting Pharmacy Operations and Transformation. This role reports to the Pharmacy Development Senior Manager and acts as a subject matter expert across technology products and platform features within an agile environment.

Responsibilities include modernizing release management, supporting analytics and testing, partnering with

Qualifications

Bachelor’s degree or equivalent experience; 4 years of additional relevant experience in lieu of a degree.
7+ years of directly related professional experience and deep technical abilities in one or more primary products, programs or technologies.
Deep experience leading analysis and solution design across multiple systems/domains, including end-to-end process and data flows.
Proven ability to align senior stakeholders on scope, priorities, dependencies, risks, issues, and measurable outcomes.
Strong governance, quality, documentation, traceability, controls, and communication skills, with the ability to influence technical and business partners.
Healthcare experience required; pharmacy knowledge preferred; along with expert SQL/database skills and experience with Agile, Product Model, DevSecOps, and Agile tools.
Demonstrated ability to coach senior analysts, scale reusable patterns/templates/metrics, prioritize effectively, and perform in a fast-moving environment.

Responsibilities

Drive operational excellence for technology products/platform features, including incident management, process automation, AI-enabled improvements, and smooth deployments.
Modernize release management to support product/platform delivery, CI/CD practices, and reusable implementation approaches.
Provide analytical support, troubleshooting, configuration, scripting, querying, reporting, testing, monitoring, and performance evaluation.
Partner with stakeholders and product/technology teams to understand business needs, align scope and priorities, and manage dependencies and outcomes.
Document upstream/downstream dependencies, end-to-end process, integration, and data flows aligned to enterprise standards.
Create and refine user stories, acceptance criteria, process flows, test cases, and demos while actively participating in agile ceremonies.
Collaborate across teams to deliver secure, compliant, quality solutions, support audits and updates, coach analysts, and perform other duties as assigned.