Pharmacy Fulfillment Technician Lead

StateServ; Memphis (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

StateServ is seeking a Pharmacy Technician to support daily fulfillment, dispensing and inventory in a fast-paced facility.

The role requires a CPhT credential, high school diploma, and at least 1 year of experience in a pharmacy fulfillment setting; leadership experience is preferred.

You will train staff, ensure regulatory compliance, use pharmacy software, and help with extended hours when needed.

Qualifications

• High school diploma or GED required.
• Active Certified Pharmacy Technician (CPhT) credential required in good standing.
• Minimum of 1 year of experience as a pharmacy technician in a fulfillment or production-based environment.
• Demonstrated working knowledge of pharmacy fulfillment.
• Previous lead or mentoring experience preferred.

Responsibilities

• Monitor and manage daily fulfillment workflow to ensure timely dispensing and shipping of prescriptions.
• Oversee fulfillment technicians during shifts and provide support in real-time.
• On-the-job training for new and existing staff to ensure understanding of SOPs and quality expectations.
• Ensure adherence to regulatory requirements, SOPs, and internal policies; report policy violations or quality concerns.
• Promote a clean, organized, and safe working environment.
• Identify opportunities to improve efficiency, reduce errors, and streamline workflow processes.
• Participate in and support fulfillment operations projects and strategic initiatives.
• Cross-train in various fulfillment areas to provide operational flexibility and coverage.
• Perform technician duties as needed, including dispensing and inventory management.
• Utilize pharmacy software and fulfillment systems to monitor workflows and generate reports.
• Assist with non-routine tasks including system troubleshooting and escalation of customer service issues.

Skills

Microsoft Office

Pharmacy software

Workflow management

Communication skills

Teamwork

Education

High school diploma or GED

CPhT credential

Tools

Pharmacy software systems

Job description

StateServ is seeking a Pharmacy Technician to support daily fulfillment, dispensing and inventory in a fast-paced facility.

The role requires a CPhT credential, high school diploma, and at least 1 year of experience in a pharmacy fulfillment setting; leadership experience is preferred.

You will train staff, ensure regulatory compliance, use pharmacy software, and help with extended hours when needed.