Pharmacy Driver Part Time

Trinityhealth; United States; On-site; USD 21,000 - 30,000; Part time

Job summary

Trinity Health is seeking a Part-time Pharmacy Delivery Driver to provide safe, secure delivery of medications and supplies for home infusion and other patient services. You will complete routes, maintain custody documentation, protect patient privacy, and offer professional customer service at each interaction.

Requirements include a valid driver’s license and 1–3 years of delivery experience. This role emphasizes reliability, compliance with HIPAA, and patient‑facing professionalism.

Qualifications

• Must possess knowledge of safe driving practices and delivery logistics.
• 1 to 3 years of delivery, courier, logistics, or customer-facing service experience.
• Must have a valid driver’s license.

Responsibilities

• Deliver medications and supplies to homes, facilities, clinics, and other locations.
• Maintain chain of custody and protect patient privacy during transport.
• Verify delivery destination, obtain signatures, and handle exceptions per procedure.
• Communicate arrival times and provide professional customer service; escalate clinical questions.
• Follow safety, HIPAA, and regulatory procedures; perform basic paperwork as needed.

Skills

Delivery logistics

Customer service

HIPAA compliance

Route optimization

Safety driving

Education

High school diploma or equivalent

Tools

Route optimization software

Job description

Employment Type: Part time Shift: Rotating Shift

Description:

POSITION PURPOSE

Provides safe, secure, and timely delivery and pickup of medications, supplies, and related pharmacy items for home infusion, enteral nutrition, long term care, and specialty pharmacy patients. Maintains accurate delivery documentation and custody controls. Protects patient privacy and product integrity during transport and delivery. Serves as a primary in person point of contact for patients and caregivers and is the face of pharmacy operations during deliveries, demonstrating professionalism, respect, and a high level of customer service at every interaction.

ESSENTIAL FUNCTIONS

1. Knows, understands, incorporates, and demonstrates the Trinity Health and MercyOne Mission, Vision, and Values in behaviors, practices, and decisions. Assists the pharmacist in outpatient prescription services, including retail, specialty pharmacy, home health care, and nursing home services, as assigned by location and role.
2. Completes scheduled delivery routes to patient homes, facilities, clinics, and other authorized locations using safe driving practices and required security procedures.
3. Maintains chain of custody for all items from pickup to delivery, including required signatures, photo documentation if used by the department, and complete delivery records.
4. Verifies delivery destination and recipient using department procedures. Obtains signature proof of delivery when required. Resolves "no answer," refused delivery, address issues, and other exceptions per procedure and returns items to the pharmacy promptly.
5. Transports medications and supplies in a manner that protects product integrity. Uses required temperature control processes for refrigerated or temperature sensitive medications and documents required checks per procedure. Temperature controlled transport expectations are a common home infusion requirement.
6. Handles items containing patient information in a HIPAA compliant manner. Limits visible PHI on labels and paperwork to what is required. Protects items from loss, theft, or unauthorized access. HIPAA controls are a standard expectation for medical couriers.
7. Transports controlled substances and other high risk medications using required security controls, including secure storage in the vehicle, minimizing stops, and immediate reporting of loss, theft, or suspected tampering per policy.
8. Delivers home infusion medications and supplies and may support basic delivery related paperwork that must be signed at the home or facility when assigned. National pharmacy guidance recognizes drivers may support delivery and initial paperwork collection in home infusion settings.
9. Performs pickups as assigned, which may include returns, recall returns, paperwork, pumps and equipment, and supply pickups from approved sites. Ensures returned items are separated and labeled per procedure and delivered to the correct receiving point in the pharmacy.
10. Immediately reports delivery incidents and safety events, including vehicle accidents, temperature excursions, missing packages, controlled substance discrepancies, and privacy incidents. Completes required incident documentation.
11. Performs daily vehicle safety checks and maintains required vehicle logs, mileage, fuel, maintenance, and cleaning documentation. Keeps the delivery vehicle clean and secured.
12. Uses route optimization tools and follows dispatch instructions to meet delivery windows while maintaining safety and compliance.
13. Provides professional customer service during deliveries. Communicates expected arrival times when instructed. Does not provide clinical counseling. Routes clinical questions to a pharmacist, nurse, or the appropriate team.
14. Supports basic non clinical pharmacy logistical tasks as assigned when not driving, such as staging deliveries, restocking delivery supplies, printing delivery manifests, and organizing totes.
15. Follows applicable requirements for transport of hazardous drugs if the driver is ever assigned to handle or transport hazardous medications. Hazardous drug transport expectations are addressed in USP and related guidance, and should be reflected in your SOPs when applicable.
16. Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health's Organizational Integrity Program, Standards of Conduct, as well as other Trinity Health and MercyOne policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

MINIMUM QUALIFICATIONS

1. Must possess a comprehensive knowledge of safe driving practices, delivery logistics, chain of custody documentation, proof of delivery processes, and customer service in a healthcare environment, as normally obtained through a high school diploma or equivalent, and 1 to 3 years of delivery, courier, logistics, or customer facing service experience.
2. Must possess a valid driver's license and be able t