Pharmacy Customer Transitions Project Coordinator

Consonus Healthcare; Portland (OR); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

$25,000 continuing education benefit

Medical/Dental/Vision insurance

401K With Employer Match

Flex Spending for Medical & Dependent 

Job summary

Consonus Pharmacy seeks a Customer Transitions Project Coordinator to manage onboarding for new customers, guiding senior living communities through the transition from their current pharmacy to Consonus. This role owns timelines, milestones, readiness activities, and cross-functional coordination from sales handoff to go-live and stabilization.

The position is outward-facing and project-driven, leading customer communications, kickoff calls, and ongoing transition management to deliver timely,

Qualifications

• High school diploma or equivalent required.
• Active Licensed Pharmacy Technician licensure in each state served.
• Willingness to obtain licensure in additional states.
• Minimum two years in project coordination, onboarding, healthcare operations, or pharmacy operations.
• Demonstrated ability to coordinate cross-functional teams and drive on-time completion.
• Strong communication, organizational, facilitation, and problem-solving skills.
• Proficiency with Microsoft 365 apps (Outlook, Teams, Excel, SharePoint, Planner).

Responsibilities

• Own the end-to-end onboarding project plan for each new customer.
• Guide senior living communities through transition to Consonus.
• Lead kickoff and weekly transition calls and manage implementation pieces.
• Coordinate intake, system build, EHR/eMAR coordination, order-entry readiness.
• Ensure go-live readiness and post-start stabilization.
• Collaborate with internal and external stakeholders to ensure on-time transitions.

Skills

Project coordination

Healthcare operations

Customer onboarding

Cross-functional coordination

Communication

Microsoft 365

Education

High school diploma

Tools

Microsoft 365 suite

Job description

Overview

Customer Transitions Project Coordinator

Consonus Pharmacy is a closed-door long-term care pharmacy specializing in the needs of nursing facilities, assisted living residents, and their caregivers. We are currently hiring a Customer Transitions Project Coordinator to join our team!

General Responsibilities and Duties

The Customer Transitions Coordinator serves as the assigned project manager for Consonus Pharmacy’s new customer onboardings, guiding senior living communities and long-term care facilities through the transition from their current pharmacy to Consonus. This role owns the end-to-end project plan for each onboarding — building detailed timelines, driving milestones and readiness activities, coordinating cross-functional teams, and serving as the primary customer-facing point of contact from sales handoff through go-live and post-start stabilization.

This position is outward-facing and project-oriented: it leads customer communication, facilitates kickoff and weekly transition calls, and manages the many moving pieces of each implementation — including intake, system build, integration/eMAR coordination, order-entry readiness, equipment logistics, and go-live readiness. The Customer Transitions Coordinator partners closely with internal and external stakeholders to deliver successful, on-time transitions that advance patient safety, operational excellence, and customer satisfaction.

Required Qualifications

• High school graduate or equivalent


• Licensed pharmacy technician with active, good-standing licensure with each state board of pharmacy where a license is held.


• Willingness to obtain necessary licensure in additional states served by the company as required


• Minimum two years of experience in project coordination, customer onboarding/implementation, healthcare operations, or pharmacy operations.


• Demonstrated ability to coordinate cross-functional teams and drive projects to on-time completion.


• Strong communication, organizational, facilitation, and problem-solving skills.


• Proficiency with Microsoft 365 applications, including Outlook, Teams, Excel, SharePoint, and Planner.

Our Robust Benefits Include

• $25,000 continuing education benefit


• Medical/Dental/Vision insurance


• 401K With Employer Match


• Flex Spending for Medical & Dependent Care

EEO Statement

“Be here. Be you.”

For more than 30 years, Marquis Companies and Consonus Healthcare have been serving seniors and welcoming staff of all backgrounds, skills, and perspectives. The Marquis family of companies offer a rich heritage of embracing differences and honoring individuality. We’ve continued to grow in our appreciation of diversity in the workplace. We know it builds strength, drives innovation, and brings valuable new perspectives and energy.

We’re committed to making our workforce an even greater reflection of the people and communities we serve, and we are honored our employees have chosen to work at Marquis and Consonus. Everything we do as a company is driven by our mission to help those we serve, and each other, live the best rest of our lives.

That means you being you - without apology or compromise. We value your every uniqueness and continue to curate, nurture, and sustain an inclusive culture. It’s the foundation of who we are and the evolution of our collective future.