Pharmacy Customer Service Supervisor

Empower Pharmacy; Houston (TX); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

401(k) matching

Wellness perks

IV therapy

Compounded medications

Job summary

Empower Pharmacy in Houston seeks a Supervisor, Customer Service to lead call center execution in a fast-moving 503A/503B environment, coordinating with pharmacy operations, ensuring accuracy, and maintaining service quality. The role requires strong coaching and analytical skills to protect service continuity.

You will staff management, escalations, and process improvements while partnering with partners to resolve issues and improve patient outcomes.

Qualifications

• 3+ years in pharmacy/healthcare CS supporting prescription workflows or regulated operations
• High school diploma or equivalent; some college preferred
• Experience addressing customer needs, escalations, and communicating resolutions
• Proficiency with Word, Excel, and Outlook; analytical/mathematical skills

Responsibilities

• Oversee service coordination and call center coverage to meet demand.
• Manage schedules to balance coverage and workload.
• Ensure accurate prescription order and payment processing per standards.

Skills

Customer service

Escalation management

Call center operations

Scheduling

Performance analytics

Prescription processing

Payment processing

People leadership

Training & coaching

Tools

Microsoft Word

Excel

Outlook

Job description

Empower Pharmacy in Houston seeks a Supervisor, Customer Service to lead call center execution in a fast-moving 503A/503B environment, coordinating with pharmacy operations, ensuring accuracy, and maintaining service quality. The role requires strong coaching and analytical skills to protect service continuity.

You will staff management, escalations, and process improvements while partnering with partners to resolve issues and improve patient outcomes.