Pharmacy Customer Service Representative- FULLY REMOTE

TEKsystems; Harrisburg (Dauphin County); Remote; USD 26,174 - 27,552; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance (Voluntary)

Job summary

TEKsystems is seeking multiple Fully Remote Pharmacy Technician/Healthcare Call Center Representatives to support Medicare members, providers, and pharmacies from a fully remote setting.

Ideal candidates will have 1–3 years of healthcare enrollment or pharmacy/healthcare call center experience, strong communication skills, and the ability to navigate multiple systems while delivering accurate benefits guidance. The position is contract-based and offers comprehensive benefits.

Qualifications

• Must have 1–3 years of healthcare enrollment, pharmacy tech, healthcare call center dealing with insurances, or related experience.
• Prior customer service or call center experience required.
• Strong verbal and written communication skills.
• Ability to explain detailed or complex information clearly and professionally.
• Strong attention to detail and accuracy.
• Comfortable navigating multiple systems while assisting callers.
• Ability to work independently and as part of a team.
• Reliable attendance and ability to work in a structured, performance-driven environment.

Responsibilities

• Respond to inbound calls and inquiries related to Medicare pharmacy benefits, prescription coverage, pharmacy claims, and plan information.
• Assist members, providers, brokers, internal teams, and other stakeholders with pharmacy-related questions and issue resolution.
• Research and resolve inquiries using internal systems, routing queues, vendor applications, plan documents, and knowledge resources.
• Review and interpret pharmacy benefit information, policies, procedures, and plan requirements to provide accurate guidance.
• Document all interactions thoroughly and accurately in accordance with compliance and procedural standards.
• Escalate complex issues when needed and coordinate with internal teams or vendor contacts to support resolution.
• Maintain compliance with HIPAA, Medicare, organizational, and regulatory requirements.
• Meet quality, productivity, and customer experience expectations in a structured, monitored environment.
• Participate in training and coaching to maintain current knowledge of pharmacy benefits, Medicare programs, and internal processes.

Skills

Healthcare enrollment

Pharmacy technician

Customer service

Call center experience

Education

High School Diploma

Tools

CRM systems

Job description

TekSystems is currently hiring for several Fully Remote Pharmacy Technician/Healthcare Call Center Representatives!

MUST HAVE: 1-3 years of healthcare enrollment, pharmacy tech, healthcare call center dealing with insurances, or something related experience!

• Florida
• Georgia
• Maryland
• New Jersey
• North Carolina
• Pennsylvania
• South Carolina
• Texas

Description

This role supports Medicare members, providers, pharmacies, brokers, and internal teams with prescription drug coverage and pharmacy benefit questions. Many interactions involve members experiencing barriers to medication access, making it critical for representatives to listen carefully, research the issue, explain benefits clearly, and guide members through the appropriate next steps toward resolution.

• Respond to inbound calls and inquiries related to Medicare pharmacy benefits, prescription coverage, pharmacy claims, and plan information.
• Assist members, providers, brokers, internal teams, and other stakeholders with pharmacy-related questions and issue resolution.
• Research and resolve inquiries using internal systems, routing queues, vendor applications, plan documents, and knowledge resources.
• Review and interpret pharmacy benefit information, policies, procedures, and plan requirements to provide accurate guidance.
• Document all interactions thoroughly and accurately in accordance with compliance and procedural standards.
• Escalate complex issues when needed and coordinate with internal teams or vendor contacts to support resolution.
• Maintain compliance with HIPAA, Medicare, organizational, and regulatory requirements.
• Meet quality, productivity, and customer experience expectations in a structured, monitored environment.
• Participate in training and coaching to maintain current knowledge of pharmacy benefits, Medicare programs, and internal processes.

Additional Skills & Qualifications

Required Qualifications

• High School Diploma or GED required.
• Prior customer service or call center experience required.
• Strong verbal and written communication skills.
• Ability to explain detailed or complex information clearly and professionally.
• Strong attention to detail and accuracy.
• Comfortable navigating multiple systems while assisting callers.
• Ability to work independently and as part of a team.
• Reliable attendance and ability to work in a structured, performance-driven environment.

Preferred Qualifications

• Pharmacy technician experience strongly preferred.
• Medicare, Medicare Part D, pharmacy benefits, PBM, or prescription coverage experience preferred.
• Experience in healthcare, insurance, benefits, prior authorization, claims, or member services.

Job Type & Location

This is a Contract position based out of Harrisburg, PA. The position is fully remote.

Pay and Benefits

The pay range for this position is $19.00 - $20.00/hr.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Jul 31, 2026.

Equal Opportunity Employer Statement

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.

San Francisco Fair Chance Ordinance: For all positions located in the city and county of San Francisco, we will consider qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.