Pharmacy Customer Service Associate

Walgreens; Yarmouth (ME); On-site; USD 30,000 - 40,000; Full time

Job summary

Join an established industry player in the retail pharmacy sector, where you will engage with customers and provide exceptional service. This role involves assisting customers with product inquiries, managing transactions, and supporting pharmacy operations. You'll be part of a team that values customer experience and adheres to high standards of service. Your contributions will help maintain a clean and organized store environment while ensuring compliance with regulations. If you are passionate about customer service and looking for a role with flexible hours, this opportunity is perfect for you.

Qualifications

• Fluent in English, both written and spoken.
• Maintains PTCB certification and completes required training.

Responsibilities

• Engages customers by greeting them and offering assistance.
• Supports pharmacy operations and manages inventory.

Skills

Customer Service

Interpersonal Skills

Pharmacy Operations

Inventory Management

Cash Handling

Education

High School Diploma

PTCB Certification

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items for sale and trade-up or related items to customers.
• Handles transactions at the cash register, including collecting cash, giving change, processing voids, returns, rain checks, refunds, and exchanges. Assists customers in locating products in the store.
• Maintains cleanliness and organization of counters and shelves, manages inventory, and ensures accurate pricing and record-keeping. Assists in inventory checks and merchandise management as directed.
• Supports pharmacy operations by entering patient and drug information into pharmacy systems, assisting in prescription filling, verifying medication accuracy, and checking for drug interactions. Supports pharmacists in workflow management.
• Immediately reports prescription errors to the pharmacist and follows company policies regarding pharmacy errors and quality improvement. Complies with the Pharmacy Code of Conduct and Good Faith Dispensing policies.
• Handles non-urgent phone calls, including those to physicians, and processes third-party prescription claims efficiently.
• Supports pharmacy inventory activities, including ordering, unpacking, and storing pharmaceuticals. Maintains knowledge of asset protection and files claims for discrepancies.
• Ensures compliance with laws regarding regulated products like alcohol and tobacco.
• Constructs and maintains store displays, including promotional and seasonal setups, and completes resets as needed.
• Assists with food product placement, stock rotation, and restocking following store policies.
• Maintains knowledge of store systems and equipment.
• Provides photo services, including passport photos and promotional products, and handles web order pick-ups.
• Supports store cleanliness and appearance, maintains respectful relationships with coworkers, and completes assigned tasks and special projects.

Training & Personal Development

• Maintains PTCB certification and completes required training and continuing education to stay current in healthcare and pharmacy practices.

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.