Pharmacy Customer Service Associate

Walgreens; Windermere (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company is seeking a full-time Pharmacy Customer Service Associate to enhance customer experience and assist pharmacy operations. This role involves providing exceptional service, managing transactions, and supporting pharmacy activities in a dynamic environment. The ideal candidate will be fluent in English and willing to work flexible hours.

Qualifications

• Fluent in English (reading, writing, speaking).
• Willing to work flexible hours, including evenings and weekends.

Responsibilities

• Engages customers and patients by greeting them and offering assistance.
• Assists the pharmacist with pharmacy duties and customer inquiries.
• Processes transactions, returns, and supports web order fulfillment.

Skills

Customer service

Communication

Problem-solving

Education

PTCB Certification

Job description

Join to apply for the Pharmacy Customer Service Associate role at Walgreens.

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
• Assists the pharmacist, under direct supervision, in the practice of pharmacy, including using pharmacy systems to obtain patient and drug information and process prescriptions.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive experience.
• Shares customer service best practices with team members, including greeting, eye contact, courtesy, and proactive help.

Operations

• Provides courteous, friendly, fast, and efficient service.
• Recommends items for sale and assists in stock management and inventory control.
• Processes transactions, returns, and exchanges; assists with pharmacy duties, inventory management, and store maintenance.
• Supports pharmacy activities, including medication retrieval, verification, and compliance with legal standards.
• Handles customer inquiries, manages store displays, and supports web order fulfillment.
• Maintains a clean and organized store environment and adheres to company policies.

Training & Personal Development

• Earns and maintains PTCB certification and completes required training and continuing education.

Basic Qualifications

• Fluent in English (reading, writing, speaking).
• Willing to work flexible hours, including evenings and weekends.

Preferred Qualifications

• Experience in retail, familiarity with Walgreens, good math and computer skills, and PTCB certification are preferred.

This role is full-time, with no applicable seniority level specified. The position remains open until filled. The job is an equal opportunity employer and offers competitive compensation based on various factors.