Pharmacy Customer Service Associate

Walgreens; Oklahoma City (OK); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company seeks a Customer Service Associate in Oklahoma City. This role involves engaging with customers, handling transactions, and assisting pharmacy operations. Candidates with PTCB certification and some retail experience are preferred. Flexible hours including evenings and weekends are required.

Qualifications

• Fluent in reading, writing, and speaking English.
• Six months of retail experience preferred.

Responsibilities

• Engages customers and resolves inquiries to ensure positive experiences.
• Handles transactions, supports pharmacy operations, and maintains store appearance.
• Performs clerical duties related to pharmacy and store operations.

Skills

Customer Engagement

Interpersonal Skills

Math Skills

Computer Skills

Education

PTCB Certification

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items for sale and trade-up or related products.
• Handles transactions at the cash register, including collecting cash, giving change, and processing returns, refunds, and exchanges. Assists customers in locating products.
• Maintains cleanliness and organization of counters and shelves, takes inventory, and records data as directed.
• Supports pharmacy operations by entering patient and drug information, filling prescriptions, verifying accuracy, and assisting pharmacists with workflow and scheduling.
• Immediately reports prescription errors to the pharmacist and follows company policies related to pharmacy safety and quality standards.
• Handles non-urgent phone calls, processes third-party claims, and performs clerical duties related to pharmacy and store operations.
• Assists with inventory management, including ordering, unpacking, checking, and storing pharmaceuticals, and managing damages or shortages.
• Ensures compliance with laws regarding regulated products and maintains proper product placement and stock rotation.
• Supports store presentation through constructing displays and resetting merchandise as needed.
• Assists with food product separation and stock rotation, maintains store cleanliness, and provides excellent customer service in the photo area, including digital passport photos and promotional products.
• Manages web order pickups and helps maintain the store's appearance and safety standards.

Training & Personal Development

• Maintains PTCB certification and participates in ongoing training and education to stay current in healthcare and pharmacy practices.

Basic Qualifications

• Fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work flexible hours, including evenings and weekends.

Preferred Qualifications

• Six months of retail experience preferred.
• Prior Walgreens experience preferred.
• Strong math skills for accurate prescription filling.
• Good computer skills and knowledge of inventory control.
• PTCB certification is a plus.

We consider applicants with arrest and conviction records. Walgreens is an equal opportunity employer, including for disability and veterans. The offered salary will depend on various factors. This role remains open until filled. For benefits, visit jobs.walgreens.com/benefits.

Salary Range: $18.25 - $24 per hour