Pharmacy Customer Service Associate

Walgreens; Ocean City (NJ); On-site; USD 19,000 - 30,000; Full time

Job summary

Walgreens is seeking a Pharmacy Technician/Customer Service Associate to deliver friendly, efficient checkout service and assist pharmacists in processing prescriptions. You will use pharmacy systems to access patient information, support medication dispensing, and help maintain an organized store environment.

Ideal candidates are team players with strong communication skills, attention to detail, and a commitment to delivering a positive customer experience in a fast-paced retail pharmacy

Qualifications

• Experience delivering courteous, efficient checkout service and assisting pharmacists under supervision.
• Ability to follow pharmacy systems to access patient and drug information.
• Strong communication and interpersonal skills for working with customers and teammates.

Responsibilities

• Greet customers and provide assistance with products and services to ensure a positive experience.
• Register sales, handle cash, and process exchanges or refunds as needed.
• Assist pharmacists with entering patient information and processing prescriptions under supervision.
• Maintain clean, organized counters and shelves; support workflow in the pharmacy.

Skills

Customer service

Attention to detail

Teamwork

Cash handling

Tools

Pharmacy systems

Job description

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
• In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customer and recommends trade- up and/or companion items.
• Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
• Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.
• Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.
• Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
• Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.