Certified Senior Pharmacy Technician

Walgreens; West Palm Beach (FL); On-site; USD 38,000 - 46,000; Full time

Job summary

Walgreens is seeking staff to enhance customer experiences in the Pharmacy Department. You will engage customers, assist with product and service needs, and support pharmacy operations under pharmacist supervision.

Responsibilities include accurately entering patient data, dispensing medicines, and coordinating with healthcare providers to ensure safe, efficient service. The role emphasizes strong customer service and teamwork within Walgreens stores.

Qualifications

• Greeting customers and patients and assisting with products and services.
• Resolving customer issues to ensure a positive experience.
• Assisting in pharmacy workflow under supervision of the pharmacist.

Responsibilities

• Enter patient and drug information in pharmacy systems accurately.
• Fill prescriptions by retrieving, counting, and pouring pharmaceuticals; verify accuracy.
• Identify potential drug interactions and communicate with the pharmacist on duty.
• Assist in inventory management and stock handling for the Pharmacy Department.
• Support Pharmacy Manager and Staff Pharmacist to improve financial, customer service and KPI performance.
• Assist with clinical services and coordination with healthcare providers as required.

Skills

Customer service

Communication

Pharmacy operations

Tools

Pharmacy software

Job description

Customer Experience

Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Develops strong relationships with most valuable customers.

Operations

Under the supervision by the pharmacist, assist in the practice of pharmacy, in accordance with state, federal, and company policy. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct. Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow. Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities. Responsible and accountable for registering all related sales on assigned cash register, collects and handles cash as required. Takes customer to OTC aisle when possible to assist in locating products. Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians. Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager. Leads Pharmacy Department inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs. Assists and supports Pharmacy Manager and Staff Pharmacist in analyzing and seeking to improve pharmacy financial, customer service and inventory performance data; reviewing Rx KPIs with Store Manager and Healthcare Supervisor. May assist pharmacist in administering clinical services including the collection and proper labeling of blood/urine samples from patients and other clinical services as required; assists pharmacy staff in coordination of clinical services, Walgreens healthcare clinics and external providers. Assists Pharmacy Manager and Staff Pharmacist in developing and maintaining good relationships with the local medical community, including physicians, nurses, and other health care providers, by medical provider detailing and outreach to health groups, retirement homes, nursing homes, and other forums for enhancing growth opportunities. Supports execution of Pickup program. Assists with exterior and interior maintenance by ensuring the Pharmacy Department is stocked with adequate supplies, clean, neat and orderly in condition and appearance Coaches pharmacy technicians and cashiers in the correct use of processes and tools in order to drive efficiency within the pharmacy. Complies with all company policies and procedures; maintains respectful relationships with coworkers. Completes special assignments and other tasks as assigned.

Training & Personal Development