Pharmacy Customer Service Associate

Walgreens; Haven Homes (NJ); On-site; USD 38,000 - 48,000; Full time

Job summary

Walgreens in New Jersey is seeking a team member to support pharmacy operations and deliver a distinctive customer experience. You will assist the pharmacist under direct supervision and provide courteous checkout service to customers, helping them locate products and answering questions.

The role emphasizes accurate transaction handling, inventory upkeep, and adherence to company policies while ensuring a safe, friendly store environment.

Qualifications

• Assists pharmacist under direct supervision in the practice of pharmacy.
• Provides courteous, fair, friendly and efficient checkout service.
• Greet customers, answer questions, and resolve issues to ensure a positive experience.

Responsibilities

• Registers sales on the cash register and processes transactions.
• Keeps counters and shelves clean and merchandised and assists customers in locating products.
• Processes returns, refunds, rain checks, and exchanges as needed.
• Reports prescription errors to the pharmacist on duty and adheres to pharmacy policies.

Skills

Customer service

Cash handling

Checkout experience

Tools

Pharmacy systems

Job description

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
• In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customer and recommends trade- up and/or companion items.
• Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products.
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
• Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.
• Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.
• Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
• Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.