Pharmacy Customer Service Associate

Walgreens; Indianapolis (IN); On-site; USD 30,000 - 38,000; Full time

Job summary

A leading company in the healthcare sector is seeking a Customer Service Representative to enhance customer experiences. The role involves engaging with customers, handling transactions, and supporting pharmacy operations. Ideal candidates will have strong interpersonal skills, a commitment to service excellence, and the ability to work flexible hours. Join a dynamic team dedicated to providing top-notch service and support in a fast-paced environment.

Qualifications

• Fluent in reading, writing, and speaking English.
• Willing to work flexible hours, including evenings and weekends.

Responsibilities

• Engages customers by greeting them and offering assistance.
• Handles transactions at the cash register.
• Supports pharmacy operations and inventory management.

Skills

Customer Service

Interpersonal Skills

Problem Solving

Education

PTCB Certification

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items for sale and suggests trade-up or companion products to customers.
• Handles transactions at the cash register, including collecting cash, giving change, and processing returns, refunds, and exchanges. Assists customers in locating products in-store.
• Maintains cleanliness and organization of counters and shelves, manages inventory, and records stock levels. Checks in and prices merchandise as directed.
• Supports pharmacy operations by entering patient and drug information into pharmacy systems, assisting with prescription filling, verifying medication accuracy, and checking for interactions. Assists pharmacists with scheduling and workflow management.
• Immediately reports prescription errors to the pharmacist on duty and adheres to pharmacy policies, including the Pharmacy Code of Conduct and Good Faith Dispensing policies.
• Handles non-urgent phone calls, including communication with physicians.
• Processes third-party prescription claims and performs clerical duties as assigned.
• Supports inventory management activities, including ordering, unpacking, and storing pharmaceuticals, and manages claims for overages, shortages, and damages.
• Ensures compliance with laws regarding regulated products like alcohol and tobacco.
• Constructs and maintains displays, including promotional and seasonal setups, and performs resets as needed.
• Assists with food product placement, stock rotation, and store cleanliness.
• Maintains knowledge of store systems and equipment.
• Provides customer service in the photo department, including passport photos and promotional products.
• Handles web order pick-up responsibilities, including monitoring and fulfilling orders.
• Supports store maintenance and ensures a clean, neat store environment.
• Follows all company policies, maintains respectful coworker relationships, and completes assigned tasks.

Training & Personal Development

• Maintains PTCB certification through training and continuing education.
• Attends training sessions and acquires required credits to stay current in healthcare and pharmacy knowledge.

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.