Pharmacy Customer Support Representative

Pharmacy Solutions Group; Indianapolis (IN); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Pharmacy Customer Support Representative to enhance collaboration with nursing facilities. This entry-level position focuses on building trusting relationships with nursing staff and ensuring excellent service delivery. The ideal candidate will possess a valid Pharmacy Technician license or RN certification, along with strong communication and leadership skills. Join a dedicated team where your contributions will directly impact healthcare services and foster positive interactions in a fast-paced environment. If you're passionate about patient care and enjoy working in a supportive role, this opportunity is perfect for you.

Qualifications

• Experience in Long Term Care Pharmacy is essential for this role.
• Candidates must have a valid Pharmacy Technician license or RN certification.

Responsibilities

• Conduct onsite visits to nursing facilities to build relationships.
• Assist facility staff with medical inquiries and provide training.

Skills

Long Term Care (LTC) Pharmacy Experience

Valid Licensed Pharmacy Technician

Leadership capabilities

Communication skills

Basic computer skills

Adaptability

Education

Pharmacy Technician Certification

Registered Nurse Certification

Tools

Framework

ECM

EMR

Job description

Pharmacy Customer Support Representative

Join to apply for the Pharmacy Customer Support Representative role at Pharmacy Solutions Group.

Job Overview

The primary purpose of the Pharmacy Customer Support Representative is to be a customer-facing resource who is attentive, supportive, collaborative, and able to maintain a trusting relationship with the nursing facility Director of Nursing, Executive Director, and nursing staff members serviced by PSG Pharmacy Solutions Group.

Qualifications and Experience

• Long Term Care (LTC) Pharmacy Experience
• Valid Licensed Pharmacy Technician with National Certification or Registered Nurse
• Demonstrated leadership capabilities and good communication skills
• Ability to travel daily and overnight
• Adaptability in a fast-paced environment
• Basic computer skills; experience with Framework, ECM, and EMR is a plus

Knowledge, Skills, and Abilities

• Strong work ethic and integrity aligned with PSG Pharmacy values
• Ability to build trusting relationships with internal and external stakeholders
• Effective planning, problem-solving, and teamwork skills

Responsibilities

• Conduct routine onsite visits to nursing facilities to foster positive relationships
• Act as a liaison with pharmacy operations to ensure excellent service and follow-up
• Report service issues and complete documentation within 24 hours
• Assist facility staff with medical-related inquiries and healthcare counseling
• Use remote access to troubleshoot and resolve issues promptly
• Build and maintain trusting relationships with nursing facilities
• Provide training on pharmacy procedures and equipment
• Perform medication audits and resolve resident issues as needed
• Review resident information via PCC system and coordinate with healthcare providers
• Lead customer service meetings and handle other assigned duties

Additional Details

• Seniority Level: Entry level
• Employment Type: Full-time
• Job Function: Other
• Industry: Hospitals and Health Care