Pharmacy Customer Service Associate

Walgreens; Fort Collins (CO); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Associate to enhance the customer experience through exceptional service and support. In this role, you will engage with customers, assist with their needs, and ensure smooth pharmacy operations. Your responsibilities will include managing transactions, maintaining inventory, and adhering to compliance standards. This position requires a commitment to ongoing education and certification in pharmacy practices. Join a dynamic team where your contributions will make a significant impact on customer satisfaction and operational excellence.

Qualifications

• Maintains PTCB certification and attends training sessions.
• Fluent in English and willing to work flexible hours.

Responsibilities

• Engages customers by offering assistance and resolving issues.
• Handles transactions, manages inventory, and supports pharmacy operations.

Skills

Customer Service

Pharmacy Operations

Inventory Management

Cash Handling

Communication Skills

Education

PTCB Certification

High School Diploma

Tools

Pharmacy Systems

Cash Register

Job description

Customer Experience

• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).

Operations

• Provides courteous, friendly, fast, and efficient service to customers.
• Recommends items for sale, including trade-up and/or companion items.
• Handles transactions at the cash register, including collecting cash, giving change, processing voids, returns, rain checks, refunds, and exchanges. Assists customers in locating products in the OTC aisle.
• Keeps counters and shelves clean and well merchandised, manages inventory, and maintains records. Checks in and prices merchandise as directed by management.
• Supports pharmacy operations by entering patient and drug information into pharmacy systems, filling prescriptions, verifying medication accuracy, and assisting with workflow scheduling.
• Reports prescription errors immediately to the pharmacist and adheres to company policies regarding pharmacy errors and quality improvement.
• Follows all policies related to Good Faith Dispensing during prescription activities.
• Handles non-urgent telephone inquiries, including calls to physicians.
• Processes manual claims for third-party prescriptions and performs clerical duties as assigned.
• Supports pharmacy inventory management, including ordering, unpacking, checking, and storing pharmaceuticals. Maintains knowledge of asset protection techniques and files claims for discrepancies or damages.
• Ensures compliance with laws regarding regulated products like alcohol and tobacco.
• Creates and maintains displays, completes resets and revisions as directed.
• Assists with product placement and stock rotation, especially for food items, following company policies.
• Maintains knowledge of store systems and equipment.
• Provides customer service in the photo area, including passport photos, poster prints, and promotional products.
• Handles web order pick-up responsibilities, including monitoring, fulfilling, and delivering orders.
• Maintains store cleanliness and appearance, and complies with all policies and procedures.
• Performs other tasks and special assignments as needed.

Training & Personal Development

• Maintains PTCB certification and/or state certification/registration through approved training programs.
• Attends training sessions, completes required learning programs, and acquires continuing education credits to stay current in healthcare and pharmacy practices.

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work flexible hours, including evenings and weekends, is required.