Pharmacy Customer Service Associate

Walgreens; American Canyon (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

Walgreens is seeking a Pharmacy Customer Service Associate to provide exceptional customer service and assist pharmacists. The role involves engaging with customers, managing transactions, and supporting pharmacy operations. Ideal candidates will have PTCB certification and a willingness to work flexible hours.

Qualifications

• Fluent in English.
• Willing to work flexible hours, including evenings and weekends.
• Good math and computer skills preferred.

Responsibilities

• Model and deliver a distinctive customer experience.
• Assist pharmacists and process prescriptions.
• Support pharmacy operations and manage inventory.

Skills

Customer Service

Communication

Problem Solving

Education

PTCB Certification

Job description

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Responsibilities

• Model and deliver a distinctive and delightful customer experience.
• Register sales, provide courteous checkout service, and assist customers proactively.
• Assist pharmacists under supervision, using pharmacy systems to obtain patient and drug information, and process prescriptions.

Customer Experience

• Engage customers, resolve issues, and ensure a positive experience.
• Share customer service best practices with team members.

Operations

• Provide fast, friendly service and recommend products.
• Handle transactions, returns, and stock management.
• Support pharmacy operations, including prescription filling, inventory management, and compliance with regulations.

Training & Personal Development

• Maintain PTCB certification and participate in training and continuing education.

Minimum Qualifications

• Fluent in English (excluding Puerto Rico).
• Willing to work flexible hours, including evenings and weekends.

Preferred Qualifications

• Experience in retail, prior Walgreens experience, good math and computer skills, and PTCB certification are preferred.