Pharmacy Customer Experience Specialist - Flexible Hours

Walgreens; Rockford (IL); On-site; USD 22,000 - 25,000; Full time

Job summary

Walgreens in Rockford, IL is seeking a customer-focused team member to support pharmacy and retail operations. You will assist customers at checkout, guide them to products, and help the pharmacist under supervision with prescriptions.

The role emphasizes accurate cash handling, friendly service, and adherence to safety standards. Prior retail experience and a PTCB certification are preferred; fluency in English and flexibility for evenings and weekends are required.

Qualifications

• Must be fluent in reading, writing, and speaking English.
• Willingness to work a flexible schedule, including evenings and weekend hours.
• Six months of experience in a retail environment is preferred.
• Prior Walgreens experience is preferred.
• Strong math skills for accurate prescription filling are preferred.
• Good computer skills are preferred.
• Knowledge of store inventory control is preferred.
• PTCB certification is preferred.

Responsibilities

• Greet customers, assist with product questions and checkout at the register.
• Assist pharmacists under supervision with prescription processing and patient information entry.
• Keep counters, shelves, and displays clean and merchandised; assist in inventory and pricing as directed.
• Provide courteous, friendly service and guidance to customers to ensure a positive experience.
• Support pharmacy department on workflow and day-to-day operations as needed.

Skills

English fluency

Customer service

Cash handling

Retail experience

Pharmacy support

Education

PTCB certification

Job description

Walgreens in Rockford, IL is seeking a customer-focused team member to support pharmacy and retail operations. You will assist customers at checkout, guide them to products, and help the pharmacist under supervision with prescriptions.

The role emphasizes accurate cash handling, friendly service, and adherence to safety standards. Prior retail experience and a PTCB certification are preferred; fluency in English and flexibility for evenings and weekends are required.