Pharmacy Customer Experience Specialist

Walgreens; Springfield (IL); On-site; USD 22,000 - 25,000; Full time

Job summary

Walgreens in Springfield, IL is seeking a Pharmacy Support team member to assist pharmacists, process prescriptions, and help customers with products and services. You will use pharmacy systems, count and pour medications, and ensure accuracy and safety in dispensing under supervision.

We value friendly, efficient service, attention to detail, and the ability to work evenings and weekends. Prior retail experience and PTCB certification are preferred, with Walgreens experience a bonus.

Qualifications

• Must be fluent in reading, writing, and speaking English.
• Willingness to work flexible schedule, including evenings and weekend hours.
• Six months of experience in a retail environment preferred.
• Prior Walgreens experience preferred.
• Good math skills for accurate prescription filling.
• Good computer skills and knowledge of store inventory control.
• PTCB certification preferred.

Responsibilities

• Assist pharmacist under supervision with dispensing and verifying prescriptions.
• Provide courteous checkout service and handle returns and exchanges.
• Maintain clean, organized shelves and assist with inventory.
• Operate pharmacy systems to enter patient data and process prescriptions.
• Provide customer service and resolve issues to ensure a positive experience.

Skills

Customer service

Math skills

Computer skills

Store systems knowledge

Flexibility

Education

PTCB certification

Tools

Pharmacy systems

POS systems

Job description

Walgreens in Springfield, IL is seeking a Pharmacy Support team member to assist pharmacists, process prescriptions, and help customers with products and services. You will use pharmacy systems, count and pour medications, and ensure accuracy and safety in dispensing under supervision.

We value friendly, efficient service, attention to detail, and the ability to work evenings and weekends. Prior retail experience and PTCB certification are preferred, with Walgreens experience a bonus.