Pharmacy Customer Experience Specialist

Walgreens; Rockport (MA); On-site; USD 23,000 - 26,000; Full time

Job summary

Walgreens in Rockport, MA is seeking a friendly, customer-focused team member to support pharmacy and store operations. You will assist customers, process prescriptions under pharmacist supervision, stock shelves, and help ensure a clean, well-merchandised store.

The role emphasizes accurate math, good computer skills, and adherence to safety standards. PTCB certification or enrollment is preferred, and flexibility to work evenings and weekends is expected. Equal opportunity employer.

Qualifications

• Must be fluent in reading, writing, and speaking English.
• Willingness to work flexible schedule, including evenings and weekends.
• Prior retail experience and/or Walgreens familiarity preferred.

Responsibilities

• Provide courteous, fair, friendly checkout service and engage customers.
• Assist pharmacists under direct supervision with dispensing-related tasks.
• Process prescriptions, obtain patient and drug information from pharmacy systems.
• Maintain shelves, perform inventory checks, and ensure clean, well-merchandised store.
• Handle phone inquiries and support pharmacy operations as needed.
• Support inventory management and adhere to company policies and Code of Conduct.
• Contribute to a positive customer experience and teamwork across store departments.

Skills

Customer service

English fluency

Teamwork

Attention to detail

Math skills

Computer skills

Education

PTCB certification

Pharmacy technician training

Tools

POS system

Store equipment

Photo area equipment

Pharmacy software

Job description

Walgreens in Rockport, MA is seeking a friendly, customer-focused team member to support pharmacy and store operations. You will assist customers, process prescriptions under pharmacist supervision, stock shelves, and help ensure a clean, well-merchandised store.

The role emphasizes accurate math, good computer skills, and adherence to safety standards. PTCB certification or enrollment is preferred, and flexibility to work evenings and weekends is expected. Equal opportunity employer.