Pharmacy Customer Experience Specialist

Walgreens; Norfolk (VA); On-site; USD 22,000 - 28,000; Full time

Job summary

Walgreens Co. seeks a friendly, detail-oriented teammate to assist pharmacists and deliver excellent customer service. You will greet customers, help them find items, process prescriptions with care, and handle cash at the register.

You’ll support inventory, ensure accurate medication dispensing, and uphold pharmacy policies and safety standards. Must be able to work flexible hours and communicate effectively with customers and staff.

Qualifications

• English reading, writing and speaking required.
• Willingness to work flexible schedule including evenings and weekends.
• Six months of retail experience preferred.
• Prior Walgreens experience preferred.
• PTCB certification preferred.

Responsibilities

• Assist pharmacist under supervision, input patient and drug information in pharmacy systems.
• Fill prescriptions by counting and pouring medications and verify accuracy.
• Support pharmacy operations, inventory, and daily workflow.
• Provide courteous, fast checkout and help customers in-store.
• Maintain store cleanliness and merchandising standards.
• Handle customer questions, returns, and exchanges as needed.
• Communicate openly with team members to deliver quality customer service.

Skills

Customer service

Cash handling

Prescription processing

English fluency

Team player

Tools

Pharmacy systems

Job description

Walgreens Co. seeks a friendly, detail-oriented teammate to assist pharmacists and deliver excellent customer service. You will greet customers, help them find items, process prescriptions with care, and handle cash at the register.

You’ll support inventory, ensure accurate medication dispensing, and uphold pharmacy policies and safety standards. Must be able to work flexible hours and communicate effectively with customers and staff.