Pharmacy Customer Experience Specialist

Walgreens; Grand Rapids (MI); On-site; USD 22,041 - 24,796; Part time

Job summary

Walgreens in Grand Rapids, MI is seeking a customer-focused team member to assist pharmacists, operate a cash register, and help customers with products and services. You will greet customers, support pharmacy operations, and maintain store appearance in a fast-paced retail environment.

The role emphasizes accurate dispensing support, strong math skills, and excellent customer service. Training will cover pharmacy systems, claims processing, and compliance with company policies.

Qualifications

• Must be fluent in reading, writing, and speaking English.
• Willingness to work flexible schedule, including evenings and weekend hours.
• Prefer six months of retail experience.
• Prefer prior Walgreens experience.
• Prefer good math skills for counting, measuring, and weighing medications.
• Prefer good computer skills.
• Prefer knowledge of store inventory control.
• Prefer PTCB certification.

Responsibilities

• Assist pharmacist under supervision with dispensing and patient information.
• Provide courteous, friendly checkout service and customer assistance.
• Maintain clean, well merchandised counters and shelves; handle inventory tasks.
• Process returns, refunds, voids, rain checks and exchanges as needed.
• Enter patient and drug information in pharmacy systems; support workflow.
• Handle medication safety and check for possible interactions.
• Assist with exterior and interior maintenance and promotional displays.

Skills

Customer service

Cashiering

Pharmacy support

Teamwork

English fluency

Tools

Pharmacy systems

POS systems

Job description

Walgreens in Grand Rapids, MI is seeking a customer-focused team member to assist pharmacists, operate a cash register, and help customers with products and services. You will greet customers, support pharmacy operations, and maintain store appearance in a fast-paced retail environment.

The role emphasizes accurate dispensing support, strong math skills, and excellent customer service. Training will cover pharmacy systems, claims processing, and compliance with company policies.