Pharmacy Customer Experience Lead

Strive pharmacy; Mesa (AZ); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Employer-paid healthcare coverage

Free Strive compounded medications for

Paid time off

Sick time

FSA and HSA options

Parental leave

401(k) with employer matching

Life insurance

Vision and dental insurance

Veterinary insurance

Job summary

Strive Pharmacy in Mesa, AZ is seeking a Full-Time Call Center Manager to lead and optimize our patient and provider service operations onsite. You will train, coach, and motivate staff while monitoring call quality and productivity to ensure top-tier service.

The role emphasizes collaboration, accountability, and continuous improvement, with a strong focus on compliant processes and excellent communication. Competitive benefits and a supportive work culture are offered.

Qualifications

• Proficiency with call center and workforce management applications
• GED or high school diploma
• Clean criminal record with no felonies
• Completed and passed a recognized PTCB course
• 2+ years call center leadership experience
• 2+ years pharmacy experience
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal abilities

Responsibilities

• Lead the call center staff and manage day-to-day operations for the call center to support pharmacy operations
• Collaborate with management to develop and implement strategies that enhance operational efficiency and customer experience
• Models and cultivates behavior that encourages collaboration, accountability, and extraordinary customer service
• Provide valuable input to promote continuous quality improvement
• Interpret performance indicators to identify areas of opportunity and address accordingly

Job description

Strive Pharmacy in Mesa, AZ is seeking a Full-Time Call Center Manager to lead and optimize our patient and provider service operations onsite. You will train, coach, and motivate staff while monitoring call quality and productivity to ensure top-tier service.

The role emphasizes collaboration, accountability, and continuous improvement, with a strong focus on compliant processes and excellent communication. Competitive benefits and a supportive work culture are offered.