Pharmacy Customer Experience Associate

Walgreens Co.; Kilmarnock (VA); On-site; USD 22,000 - 28,000; Full time

Job summary

Walgreens Co. in Virginia seeks a Customer Service Associate with pharmacy support duties. The role involves greeting customers, processing transactions, and assisting the pharmacist under supervision to help with prescriptions and pharmacy workflow.

Strong English communication, reliability, and basic math are important. Previous retail experience and familiarity with pharmacy systems are preferred; PTCB certification is a plus.

Qualifications

• Fluent in reading, writing, and speaking English.
• Willingness to work flexible schedule, including evenings and weekends.

Responsibilities

• Provides courteous, friendly, fast, and efficient service at checkout and assists customers with products and services.
• Assists pharmacist under supervision, inputs patient and drug information into pharmacy systems, and helps with prescriptions.
• Registers customer purchases, handles cash transactions, and processes returns and exchanges as needed.
• Maintains clean, organized counters and shelves; assists with inventory and pricing as directed.
• Supports Pharmacy Manager and Store Manager with duties, including inventory management and order processing.
• Ensures compliance with company policies and pharmacy regulations; participates in quality improvement activities.
• Provides customer service in the photo area and supports drive-thru or web pickup where applicable.
• Participates in ongoing training and maintains PTCB certification if applicable.

Skills

Customer service

Retail experience

Math skills

Computer skills

Inventory control knowledge

PTCB certification

Education

High school diploma or equivalent

Tools

Pharmacy systems

Store systems

Job description

Walgreens Co. in Virginia seeks a Customer Service Associate with pharmacy support duties. The role involves greeting customers, processing transactions, and assisting the pharmacist under supervision to help with prescriptions and pharmacy workflow.

Strong English communication, reliability, and basic math are important. Previous retail experience and familiarity with pharmacy systems are preferred; PTCB certification is a plus.