Pharmacy Customer Care Specialist

The Kroger Co.; Phoenix (AZ); On-site; USD 19,000 - 25,000; Full time

Job summary

The Kroger Co. seeks a Customer Service Associate in Phoenix, AZ to deliver friendly, accurate service and maintain a clean, welcoming environment. You will handle inventory, operate the register, and assist customers with questions and payments, including coupons and EBT.

We value integrity, safety, and respect, and offer opportunities to contribute to community health initiatives while working in a fast-paced retail setting.

Qualifications

• High School Diploma or GED.
• Must be 18 years of age.
• Ability to handle confidential information.

Responsibilities

• Comply with local, state and federal regulations; report all illegal activity, including robbery, theft or fraud.
• Comply with and reinforce all safety and sanitation regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management.
• Create an environment that enables customers to feel welcome, important and appreciated.
• Maintain departmental standards including keeping clean and organized work stations and customer waiting areas.
• Understand and follow the company guidelines on computerized inventory management, control, and ordering of non-legend drugs.
• Complete all aspects of allowable inventory control, including shelf maintenance.
• Answer phone and triage calls and answer inquiries as appropriate.
• Promote sales and services to customers and store associates.
• Understand and adhere to guidelines on accepting and tendering vendor coupons, limits on cash shortages and company shrink guidelines.
• Understand and follow the company guidelines on the operation of the cash register and follow all cashier handling policies to prevent loss including tendering electronic fund transactions such as Credit/Debit Cards, EBT and Gift Cards, as well as cash and check transactions.
• Provide a stellar customer experience while accurately and efficiently performing all steps of release to patient and product dispensing, if allowable by state law.
• Understand and adhere to HIPAA regulations and the company’s policies regarding the same.
• Support company health and wellness initiatives.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Skills

Customer service

Inventory management

Cash handling

Communication

Attention to detail

Education

High school diploma or GED

Tools

POS system

Job description

The Kroger Co. seeks a Customer Service Associate in Phoenix, AZ to deliver friendly, accurate service and maintain a clean, welcoming environment. You will handle inventory, operate the register, and assist customers with questions and payments, including coupons and EBT.

We value integrity, safety, and respect, and offer opportunities to contribute to community health initiatives while working in a fast-paced retail setting.