Pharmacy Customer Care Specialist

Walgreens; Jacksonville (FL); On-site; USD 22,000 - 25,000; Full time

Job summary

Walgreens in Jacksonville, FL is seeking an associate to deliver exceptional customer experiences at checkout and assist the pharmacy team under supervision. You will handle cash, provide product assistance, and help with prescription processing and store maintenance.

The role requires flexibility, basic math and computer skills, and a customer‑focused attitude. Prior retail or Walgreens experience is a plus, and PTCB certification is preferred.

Qualifications

• Must be fluent in reading, writing, and speaking English.
• Willingness to work a flexible schedule, including evenings and weekend hours.
• Prefer six months of experience in a retail environment.
• Prefer prior Walgreens experience.
• Prefer good math and computer skills ensuring accurate prescription filling.

Responsibilities

• Greet customers and offer assistance with products and services to ensure a positive experience.
• Register sales at the cash register and handle payments while providing courteous service.
• Assist the pharmacist under supervision in processing prescriptions and maintaining patient/drug information in pharmacy systems.
• Keep counters and shelves clean, merchandised, and stocked; support inventory and price checks as directed.
• Provide photo area services and web-pickup tasks as needed to support store operations.

Skills

Customer service

English proficiency

Cash handling

Attention to detail

Teamwork

Math skills

Education

PTCB certification

High school diploma or equivalent

Tools

POS software

Store systems

Job description

Walgreens in Jacksonville, FL is seeking an associate to deliver exceptional customer experiences at checkout and assist the pharmacy team under supervision. You will handle cash, provide product assistance, and help with prescription processing and store maintenance.

The role requires flexibility, basic math and computer skills, and a customer‑focused attitude. Prior retail or Walgreens experience is a plus, and PTCB certification is preferred.