Pharmacy Customer Care Associate (Full Benefits)

HorseShoe Beverage Company; Rushford (MN); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Profit sharing bonus

Job summary

Sterling Pharmacy in Rushford, MN, part of Astrup Companies, seeks a Pharmacy Cashier to support daily customer service and pharmacy operations. The role is full-time-non-exempt, approximately 30 hours per week, Monday through Friday with occasional weekend shifts.

You will handle cash transactions, assist with prescriptions, answer questions, and help maintain a welcoming, efficient store environment while upholding HIPAA compliance and company policies.

Qualifications

• The desire to help people and listen to their needs.
• High School Diploma or equivalent GED required.
• Preferred: Previous Pharmacy experience.

Responsibilities

• Adhere to all Astrup Companies policy and procedures.
• Help with answering telephone within three rings.
• Create a culture of positivity and excitement within the work environment.
• Complete other duties as assigned.
• Participate in the Profit Incentive Program.
• Build healthier lives through caring relationships with coworkers and customers.
• Displays superior customer service, in both attitude and action.
• Understands the customers’ needs are the #1 priority above anything else.
• Completes cash transactions accurately and according to company procedures.
• Assists pharmacy staff with checking orders and invoices, marking and putting away merchandise.
• Assists customers with locating items on sale floor.
• Answers customer questions or directs them to proper person who can answer question correctly.
• Assists or places filled prescriptions in proper location.
• Cleans shelves and inventory neatly.
• Assist in checking inventory for out-of-date product.
• Assists in preparing for daily deliveries.
• Answers phones and forwards calls to proper individuals.
• Assists in pharmacy workflow if required by pharmacy staff.
• Assists and receives new prescriptions physically from patients.
• Work the drive-up window as needed, if applicable.
• Understands and adheres to HIPPA compliance policies.
• Participate and engage with weekly/daily touchpoint meetings then follow through on what was discussed.
• Engage with customers on all marketing material instructed by corporate.
• Performs assigned duties requested by either Pharmacy Manager or Store Manager

Skills

Customer service

Phone etiquette

HIPAA compliance

Team collaboration

Education

High School Diploma or GED

Job description

Sterling Pharmacy in Rushford, MN, part of Astrup Companies, seeks a Pharmacy Cashier to support daily customer service and pharmacy operations. The role is full-time-non-exempt, approximately 30 hours per week, Monday through Friday with occasional weekend shifts.

You will handle cash transactions, assist with prescriptions, answer questions, and help maintain a welcoming, efficient store environment while upholding HIPAA compliance and company policies.