Pharmacy Customer Care Associate

Walgreens; Carlsbad (NM); On-site; USD 22,000 - 25,000; Full time

Job summary

Walgreens in Carlsbad, NM is seeking a pharmacy team member to assist pharmacists, help customers, and ensure accurate prescription processing. You will interact with patients, enter data in the pharmacy system, and support daily store operations.

The role emphasizes Customer service, accuracy in dispensing, and adherence to pharmacy procedures. Training includes PTCB certification and ongoing education, with a retail environment preference.

Qualifications

• Must be fluent in reading, writing, and speaking English.
• Willingness to work flexible schedule, including evenings and weekend hours.
• Prefer six months of experience in a retail environment.
• Prefer prior Walgreens experience and strong math skills for dispensing.

Responsibilities

• Assist pharmacist under supervision to prepare and process prescriptions.
• Provide courteous customer service at checkout and product guidance.
• Enter patient and drug information into pharmacy systems accurately.
• Handle insurance and third-party claims processing.
• Maintain store cleanliness and stock rotation.

Skills

English fluency

Customer service

Cashier operations

Education

PTCB certification

Job description

Walgreens in Carlsbad, NM is seeking a pharmacy team member to assist pharmacists, help customers, and ensure accurate prescription processing. You will interact with patients, enter data in the pharmacy system, and support daily store operations.

The role emphasizes Customer service, accuracy in dispensing, and adherence to pharmacy procedures. Training includes PTCB certification and ongoing education, with a retail environment preference.