Pharmacy Clerk

Hy-Vee Inc; Iowa (LA); On-site; USD 16,531 - 22,041; Full time

Job summary

Hy-Vee Inc. is seeking a Pharmacy Clerk to join our Pharmacy department.

You will provide prompt, friendly customer service, keep the pharmacy area clean, and assist with product and supply orders, invoicing, and patient intake for prescriptions. The role includes stocking, assisting customers, taking refill orders, handling cash, and supporting pharmacists with vaccine administration where permitted by law.

Qualifications

• High school diploma or equivalent required.
• Six months to one year of related experience.
• Vaccination certification as required by law.

Responsibilities

• Provide prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, learning their names and addressing them by name whenever possible.
• Assist customers by escorting them to products, securing out-of-reach items, loading or unloading heavy items, noting and passing along suggestions or requests, and performing other tasks to enhance the shopping experience.
• Answer the telephone promptly and provide friendly, helpful service to calling customers.
• Stock received product and supplies and mark stickers accordingly.
• Review prescriptions that are not picked up as requested by department manager.
• Coordinate nursing home medicines as necessary.
• Log invoices as necessary.
• Prepare paperwork and compile medicine for delivery orders and mail outs at the request of the department manager.
• Cleans, empties garbage, etc. to maintain a clean and inviting pharmacy appearance.
• Takes orders for refills from customers.
• Maintain strict adherence to department and company guidelines related to personal hygiene and dress.
• Gather patient information required to prepare prescriptions.
• Keep pharmacy supplies well stocked.
• Perform cash transactions.
• Adhere to company policies and individual store guidelines.
• Administer vaccines as allowed by law.

Skills

Customer service

Communication

Arithmetic

Teamwork

Professionalism

Education

High school diploma

Vaccination certification

Job description

Additional Considerations

Night & Weekend Shifts Required

Job Information

Title: Pharmacy Clerk

Department: Pharmacy

FLSA: Non-Exempt

General Function

Provides prompt, efficient and friendly customer service; ensures cleanliness of department; orders product and supplies; logs invoices as necessary.

Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations

Accountable and Reports to: District Store Director; Store Manager; Assistant Managers of Health Wellness Home, Store Operations and Perishables; Pharmacy Department Manager; Pharmacists

Primary Duties and Responsibilities

• Provide prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, learning their names and addressing them by name whenever possible.
• Assist customers by escorting them to products, securing out-of-reach items, loading or unloading heavy items, noting and passing along suggestions or requests, and performing other tasks to enhance the shopping experience.
• Answer the telephone promptly and provide friendly, helpful service to calling customers.
• Stock received product and supplies and mark stickers accordingly.
• Work with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Review prescriptions that are not picked up as requested by department manager.
• Order product and supplies at the department manager’s request.
• Review invoices on product received.
• Coordinate nursing home medicines as necessary.
• Log invoices as necessary.
• Prepare paperwork and compile medicine for delivery orders and mail outs at the request of the department manager.
• Cleans, empties garbage, etc. to maintain a clean and inviting pharmacy appearance.
• Takes orders for refills from customers.
• Removes trash in a timely manner.
• Maintain strict adherence to department and company guidelines related to personal hygiene and dress.
• Gather patient information required to prepare prescriptions.
• Keep pharmacy supplies well stocked.
• Perform cash transactions.
• Adhere to company policies and individual store guidelines.
• Report to work when scheduled and on time.
• Administer vaccines as allowed by law.

Secondary Duties and Responsibilities

• Complete the sale.
• Assist in other areas of store as needed.
• Perform other job-related duties and special projects as required.

Knowledge, Skills, Abilities & Worker Characteristics

• Follow written, verbal or diagrammatic instructions.
• Perform basic arithmetic.
• File, post and mail materials; copy data from one record to another.
• Interview to obtain basic information and guide people.

Education and Experience

High school or equivalent experience. Over six months up to one year of similar or related experience.

Vaccination certification as required by law, if applicable.

Physical Requirements

Must be physically able to exert up to 20 pounds of force occasionally; exert up to 10 pounds of force frequently; and exert a negligible amount of force constantly to move objects.

Must be able to perform climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Vision requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.

Working Conditions

This position is exposed to noise on a daily basis. It is a fast‑paced work environment with significant pressure. There is occasional exposure to dangerous chemicals/solvents while compounding products and chemotherapy drugs.

Equipment Used to Perform Job

PC with pharmacy software and printer, cash register, pharmacy balance, scanner, calculator, telephone, fax, and copier.

Confidentiality

Maintains confidentiality of the customer’s private medical information.

Contacts

Deals with the general public on a daily basis; works with suppliers/vendors monthly. May handle hazardous drugs (USP800); acknowledges risk of exposure.

Employment Conditions

Employment is contingent upon successful completion of a pre‑employment drug screen.