Pharmacy Care Technician - Remote Nationwide

UnitedHealth Group; Eden Prairie (MN); Remote; Confidential; Full time

Job summary

Join a forward-thinking organization dedicated to improving health outcomes through technology and compassionate care. As a Pharmacy Care Technician, you will play a vital role in supporting pharmacy programs and ensuring that members receive the assistance they need. This dynamic position involves high-volume calls, problem-solving, and collaboration with clinical staff to enhance the quality of care. With a commitment to diversity, inclusion, and career development, this role offers a chance to make a real impact in the communities we serve. Embrace the opportunity to grow and thrive in a supportive environment that values your contributions.

Benefits

Paid Time Off

Medical Plan Options

Dental and Vision Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Qualifications

• High volume customer service experience in a call center environment.
• Strong communication and organizational skills are essential.

Responsibilities

• Conduct inbound and outbound calls for medication adherence and follow-ups.
• Provide excellent customer service and maintain confidentiality.

Skills

Customer Service

Communication Skills

Multi-tasking

Organizational Skills

HIPAA Compliance

Education

High School Diploma

Tools

Call Center Software

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Pharmacy Care Technician will effectively support the successful implementation and execution of all pharmacy programs and processes. The Associate will provide support to the pharmacy staff to ensure applicable program processes and operational responsibilities are met. This position will also provide support in troubleshooting any member issues identified by the pharmacy staff during member outreach calls.

Location: Remote Nationwide

Schedule: A 40 hour work week with an 8 hour shift, Monday through Friday 8:00am to 8:00pm CST with rotating Saturdays from 9:00am to 6:00pm CST.

You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Conducts high volume in-bound and out-bound calls for program requirements including, but not limited to medication adherence member outreach calls, reminder calls, prescription refill calls and provider follow-up calls in a call center environment.
• Comfortable working in high call volume call center environment.
• Completes calls/assignments and productivity weekly and monthly standards are met.
• Provides excellent customer service by serving as a resource to all internal and external customers.
• Performs review of prescription claims documentation and collects and maintains eligibility information in an appropriate and confidential manner.
• Exhibits excellent phone and communication skills while providing complete and accurate information to members, providers, and clinical staff.
• Must be able to multi-task using multiple applications to provide accurate and responsive information to the member.
• Adheres to assigned schedule including log in/out time, breaks and lunches. Excellent attendance is a must.
• Receives and responds to escalated inquiries from all communication venues: e.g., task queues, fax portal, claim queue, department documentation platform.
• Provide support to internal staff and providers with respect to Medicare drug related issues. Request additional or supplemental information via correspondence to complete applications.
• Provides clerical and/or administrative support to clinical staff and managers for special studies, projects, and reports.
• Participate in and contribute to the overall pharmacy quality improvement initiatives.
• Assist in training for new hires and internal staff.
• Attends required meetings and required participation in special committees as needed.
• Performs other duties as assigned.
• Ability to work independently, with some supervision and direction from manager.
• Demonstrate excellent organizational skills, customer service skills, and verbal and written communication skills to include but not limited to patients, physicians, clinical staff, contracted providers, managers, supervisors and leads.
• Demonstrate a high degree of professionalism to always include personal conduct and appearance.
• Ability to always maintain strict confidentiality with members while abiding by all HIPAA and compliance requirements.
• Compliance with all organizational policies regarding ethical business practices.
• Must adhere to all department policies and procedures.
• Ability to work any schedule between 8am-8pm CST with the possible inclusion of Saturdays in the future.
• Performs all other related duties as assigned.

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays.
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account.
• Dental, Vision, Life & AD & D Insurance along with Short-term disability and Long-Term Disability coverage.
• 401(k) Savings Plan, Employee Stock Purchase Plan.
• Education Reimbursement.
• Employee Discounts.
• Employee Assistance Program.
• Employee Referral Bonus Program.
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.).
• More information can be downloaded at: http://uhg.hr/uhgbenefits.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role